Client Service Representative (Spanish) - CIBC, Toronto

Position Summary

We’re building a relationship-oriented bank for the modern world. At CIBC, we empower our team members to make a meaningful impact and are truly valued for who they are and what they contribute. As a Client Service Representative (Spanish) within the Personal and Business Banking Team, you will play a crucial part in a fast-paced banking centre in Toronto. You will use your knowledge of financial services products to help clients with their day-to-day banking needs. This is a key administration job in Toronto, where you'll be the first line of support, assisting clients with transactions, answering questions, and proactively connecting them with the right CIBC team members to help them achieve their financial goals. This part-time role requires you to be flexible to work banking centre hours, which may include evenings and weekends, and be able to work at multiple banking centres within a reasonable travel distance to deliver a great client experience. To successfully perform the work, you’ll be on-site full-time.

Responsibilities

To succeed in this Client Service Representative role at CIBC, you will be expected to:

• Help clients manage their accounts and products, focusing on the client experience and making interactions meaningful. Connect clients to the right CIBC team members who can help them reach their goals.
• Listen, ask questions, and put yourself in the client’s shoes. Take accountability for client issues and know when to lean on others to create a better solution together.
• Become a technology expert and share your knowledge by introducing clients to our mobile banking applications, helping them to better manage their banking needs.

Who We're Looking For

CIBC is looking for individuals who embody the following qualities:

• You put our clients first, engaging with purpose to find the right solutions and going the extra mile because it’s the right thing to do.
• You’re goal oriented, motivated by accomplishing your goals and delivering your best to make a difference.
• You’re passionate about people, finding meaning in relationships and connecting with others through respect and authenticity.
• You love to learn, passionate about growing your knowledge with a strong sense of curiosity.
• You engage with your heart and mind, caring about people and respecting different perspectives, listening to and learning from the experiences of others.
• Values matter to you, bringing your real self to work and living our values – trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your professional goals are a priority. We focus on your strengths and ambitions as an employee, striving to create opportunities that tap into your full potential. CIBC offers a supportive environment where you can make a real difference for our clients.

• Competitive compensation
• A banking benefit (subject to program terms and conditions)
• Wellbeing support
• Employee and family assistance programs
• MomentMakers, our social, points-based recognition program