Clerk II - Halton Healthcare, Oakville

AI Summary

This Clerk II position at Halton Healthcare in Oakville, ON, involves working as a vital member of the diabetes clerical team. Key duties include patient reception, registration, managing patient information, and scheduling appointments. A college diploma in office administration or equivalent clerical experience in a healthcare setting is required, alongside medical terminology certification and excellent interpersonal skills.

About the Role

As a Clerk II with Halton Healthcare, you will play a crucial administrative role within the diabetes clerical team, rotating through various stations to support daily operations. Your responsibilities will encompass patient reception, Meditech pre-registration and registration, and the meticulous scanning of chart and referral information into the Electronic Medical Record (EMR). You will be instrumental in eReferral Management, order entry, and the accurate booking and rescheduling of patient appointments. This role requires you to be able to support physicians, staff, patients, and visitors with day-to-day inquiries and tasks, ensuring smooth departmental functioning. Additionally, you will handle statistical collection related to referrals, answer telephone inquiries, manage rebooking for staff absences, order supplies, and perform general office duties, including supporting remote sites. The ability to manage diverse tasks in a busy environment while maintaining a focus on patient care is essential for this position within Halton Healthcare.

Key Requirements

To be successful in this Clerk II role, a college diploma in office administration is required, or a minimum of two years of equivalent related clerical experience specifically within a healthcare setting will be considered. A typing speed of 30 WPM is required, along with a medical terminology certificate. Proficiency in Microsoft Office, Novari, and Meditech Community-Wide Scheduling, Registration, and Patient Care System is also essential. Candidates must be able to prioritize their workload effectively and complete responsibilities in an environment with frequent interruptions. You should be able to function both independently and as a collaborative team player in a busy healthcare environment. Demonstrated commitment to patient-centred care is paramount, complemented by excellent critical thinking skills, strong interpersonal and organizational skills, and excellent verbal and written communication skills. Excellent customer service skills are also required, enabling you to diplomatically respond to inquiries from staff, volunteers, patients, family members, and the general public. A satisfactory employment and attendance record is expected, and candidates must be physically able to perform the job, which includes prolonged periods of sitting, standing, walking, and pushing/pulling wheeled equipment.

Working at Halton Healthcare

Halton Healthcare is dedicated to fostering an inclusive and equitable workplace, valuing diversity across all operations and policies. This Clerk II position offers an hourly wage ranging from $28.001 to $34.975, with various rotating 7.5-hour shifts from Monday to Sunday, subject to operational needs. If you are passionate about delivering excellence, motivated by a job well done, and committed to quality and patient satisfaction, Halton Healthcare encourages you to apply. While this job may appear on third-party job boards, applicants are strongly advised to apply directly through the Halton Healthcare careers site to ensure their application is reviewed by the internal team. Halton Healthcare is committed to providing accommodations for applicants with disabilities throughout the recruitment process, in accordance with the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. All new hires are required to receive pre-employment medical clearance and comply with the organization’s Immunization and Vaccination Policies as conditions of employment.