Production Team Member - Tim Hortons, Oakville

The Opportunity

Join Tim Hortons in Oakville as a Production Team Member, where your dedication to quality products and excellent service will directly enhance the guest experience. Whether you're the first point of contact for our guests or meticulously crafting their favourite bakery items, you play a vital role in delivering exceptional products and service. Your energy and passion for quality are essential in this fast-paced restaurant environment, while your ability to multi-task and communicate effectively will drive your success.

This role offers flexibility and new challenges daily across our nine locations in the Burlington and Oakville area. At Tim Hortons, you'll find a welcoming atmosphere where guests are treated like neighbours and co-workers become friends. It’s the people who make Tims, Tims, and we're looking for individuals like you to contribute to our team.

Day-to-Day Responsibilities

Your daily activities will span hospitality, restaurant operations, and maintaining a safe, clean environment, all focused on delivering an outstanding experience for every guest.

Key responsibilities include:

• Providing important visual cues for guests, such as wearing clean career wear and maintaining a clean parking lot/exterior and inviting dining room.
• Following the guaranteed Always Fresh procedure to ensure coffee and products are always fresh and accurate.
• Delivering consistent and outstanding guest service through a friendly attitude, attentive behaviour, and strong product knowledge.
• Enhancing the guest experience by following S.E.T (Smile, Eye Contact, Thank You) and Make It Right principles.
• Using proper procedures to ensure the accuracy of every order for every guest, including repeating orders and marking hot beverage lids.
• Ensuring every guest receives a prompt and warm greeting within 5 seconds at the front counter and drive-thru.
• Maintaining speed of service targets by working efficiently with a sense of urgency to fill orders and meet guests’ needs.
• Promptly executing service recovery for any guest concerns or complaints by making it right, regardless of involvement in the issue.
• Listening carefully to guests and apologizing for the experience in the case of a complaint.

In terms of restaurant operations and production, you will:

• Follow all Operations standards and guidelines for preparation of products and operation of equipment.
• Monitor fridge and freezer product inventory and submit order quantities.
• Prepare all products as required, minimizing food waste through the production of smaller quantities more often; record prepared items and waste on the production sheet.
• Receive and respond to showcase and product needs from the Restaurant Front.
• Assist in serving guests in the Restaurant Front when necessary.
• Regularly take temperatures of required products, fridges, and freezers and record information in the Time & Temperature Log.

Adherence to policies and procedures is crucial for maintaining a clean and efficient workspace:

• Follow all restaurant policies, procedures, and standards.
• Support a clean environment ready for rush periods and time-sensitive requests through regular clean up, organization, and stocking of the kitchen.
• Follow proper hand washing techniques and all sanitation guidelines; complete all sanitation tasks as outlined by the Restaurant Manager or Owner.

Your commitment to health and safety is paramount:

• Work in compliance with occupational health and safety legislation.
• Know, understand, and follow safe work practices and procedures.
• Use or wear personal protective equipment or clothing as required.
• Report all injuries/illnesses, accidents, unsafe conditions, security incidents, and any contravention of health and safety legislation, policies, and procedures to the Restaurant Manager or Owner.
• Do not operate any equipment, machine, device, or thing, or otherwise work in a manner that will endanger anyone.

The Team

At Tim Hortons, you'll be part of a supportive team where co-workers are friends and simple acts create lasting impressions. We believe that the people truly make Tims, Tims, fostering a welcoming and collaborative atmosphere where everyone feels right at home. Your ability to communicate effectively with fellow team members will be a key contributor to your overall success and the smooth operation of our restaurant.