Supervisor - Tim Hortons, Oakville

About the Supervisor Role at Tim Hortons

As a Supervisor with Tim Hortons in Oakville, you will be an enthusiastic role model, inspiring your team members to deliver exceptional service for every guest, every time. You are key to building positive relationships within your team and fostering a positive and inclusive work environment. As a passionate team leader, you understand the importance of comprehensive training for team members to ensure high standards of guest service, product quality, and cleanliness are consistently achieved.

Leveraging your knowledge of the quick-service restaurant industry, you will take pride in supporting the General Manager with the day-to-day operations of a fast-paced restaurant. This role is crucial for maintaining the smooth and efficient running of our establishment, contributing to the overall success of Tim Hortons jobs in Oakville.

Key Responsibilities and Contributions

• Managing labour costs through effective floor management.
• Controlling food and paper costs using order guides.
• Ensuring that product launches and promotions are executed with perfection.
• Resolving guest issues, as well as working with your team to minimize issues.
• Participating in the recruitment process for new team members.
• Providing training to new team members.
• Training, reminding, and encouraging team members to follow all Health & Safety policies and programs in place.
• Coaching and disciplining team members as needed.
• Being a leader and always leading by example by following all Tim Hortons policies and procedures.
• Planning, organizing, directing, controlling, and evaluating daily operations.
• Fostering a positive work environment through leadership and example.

What You Bring to the Team

To excel as a Supervisor, you should possess 1-3 years of quick-service experience in a supervisory role. Your practical knowledge of coaching and training team members is essential, preparing you to guide and develop our dedicated staff. This background ensures you can effectively lead and support our operations, making this an ideal opportunity for those seeking hospitality jobs in Oakville.

The role also requires physical capability, including walking and standing for long periods, and the ability to lift and carry up to 20 kg (45 lbs). You will assist as needed with large deliveries up to twice a week and be comfortable transitioning between cold (e.g., freezer) and hot (e.g., oven) working environments. The ability to thrive under pressure in a fast-paced setting, adhering to tight deadlines, is also important for success in this supervisor position.

Why Join Tim Hortons?

• Competitive salary
• Health & Dental benefits
• Comprehensive training
• Incentive and recognition programs
• Advancement opportunities
• Community involvement