Assistant Store Manager - J.D. Irving, Moncton

About the role

At KENT, we believe our success is driven by strong, people-focused leadership and operational excellence. Each retail location operates as a complex, multi-unit business designed to serve a wide range of customer needs. In addition to our core home improvement retail operation, our stores support a strong Pro-focused business and deliver Install Sales solutions, all of which rely heavily on efficient, well-executed back-end operations.

As an Assistant Store Manager - Back-End Operations, you will play a critical leadership role in ensuring these business lines are supported through safe, efficient, and accurate operational execution. This includes oversight of the building materials yard, shipping, order picking, inventory integrity, and fleet operations where applicable. Your leadership directly impacts customer experience, sales execution, and profitability across the store.

This is a hands-on leadership role that requires the ability to manage complexity, balance competing priorities, and collaborate closely with front-end leaders to ensure the entire store operates as one aligned, high-performing business.

Day-to-day

As an Assistant Store Manager - Back-End Operations, you will ensure the foundational systems and teams that support Retail, Pro, and Install Sales operate safely, efficiently, and consistently. Key responsibilities include:

• Lead the building materials yard, shipping, and order-picking functions to support store-wide execution and customer fulfillment.
• Ensure accurate inventory counts, loss prevention practices, and strong controls across back-end areas.
• Ensure the yard and back-end workspaces are organized, compliant, and safe for both associates and customers.
• Partner with front-end leadership to support lumber, building materials, Pro, and Install Sales execution through accurate product availability and timely fulfillment.
• Review sales, operational, and inventory data to identify opportunities to improve efficiency, service levels, and profitability.
• Oversee delivery operations to ensure timely, efficient service aligned with customer expectations.
• Coach, train, and support associates through regular check-ins, feedback, and development conversations.
• Leverage Microsoft Office (Excel, Word, Outlook), Kronos for timekeeping, and D365 for inventory, sales, and operational tracking.

Qualifications

• 5+ years experience in retail management
• Excellent communication skills, verbal and written
• Exceptional customer service skills
• Ability to leverage technology for project management, analysis, and solving problems (including Microsoft Office Suite)
• Openness to continuous improvement and responsibility for independent learning
• Flexible schedule based on retail needs
• Shrink and inventory control
• 21+ years of age due to the forklift training requirement (in-house to be provided), previous forklift experience is considered an asset

Compensation and perks

This position offers a competitive salary between $40,000 and $65,000 with eligibility for annual bonus incentives. Additional offerings include:

• Wellness Program
• Employee and Family Assistance Plan
• Employee Discounts
• Medical, Dental, Vision, RRSP Matching, and PTO benefits
• Growth and development opportunities through KENT and the greater J.D. Irving, Limited organization