Analyst, Client Services - CIBC, Toronto

Role Overview

Are you looking for CIBC jobs in Toronto that offer a dynamic challenge in financial services? CIBC is building a relationship-oriented bank and needs talented, passionate professionals dedicated to doing what’s right for our clients. As an Analyst, Client Services within Capital Markets, you will play a crucial role in conducting Anti-Money Laundering (AML) and Know Your Client (KYC) due diligence. This position is vital for onboarding institutional clients and ensuring compliance with enterprise policies, standards, and regulatory reporting requirements. If you have experience in administration jobs Toronto and a keen eye for detail, this could be an excellent opportunity to advance your CIBC career.

Reporting to the Director of Client Services, you will be accountable for successfully completing all assignments and delivering high-quality results within agreed-upon objectives and timelines. The primary objective is to complete the necessary research and client outreach to onboard Capital Markets institutional clients, focusing on the collection of KYC information and detailed analysis through AML due diligence on counterparties and their associated entities.

Key Responsibilities

In this role, your contributions will be central to maintaining CIBC's commitment to compliance and client satisfaction. Your daily activities will involve a blend of client interaction, collaboration, and meticulous due diligence.

• Follow Client Services Procedures and Processes to ensure accurate, smooth, and seamless remediation for Capital Markets clients.
• Reach out to front office and/or clients, if needed, requesting documentation for onboarding or review purposes.
• Follow up with clients to obtain all necessary documentation and disseminate relevant information to respective internal teams.
• Collaborate with other teams to coordinate communication with front office sales and internal departments (e.g., Client Management Services, Credit, Legal, Operations) on assigned cases/clients.
• Maintain open lines of communication to coordinate with business supervisors and responsible teams to complete their respective tasks in the client onboarding system, ensuring timely case completion.
• Conduct research and obtain document requirements for remediation works.
• Ensure correct data is captured in the client onboarding system and required documents are uploaded as per requirements.
• Partner with peers to deliver accurate information on AML requirements and timely remediation, ensuring excellent client and employee experience.
• Quickly assess factors affecting a client’s AML risk rating/profile through research to make timely decisions and take appropriate action for high-risk clients.
• Escalate any issues requiring higher-level decisions to the remediation Associate and/or Team Leader.

What You'll Bring

To succeed in this Analyst, Client Services role, you will need a combination of academic background, professional experience, and key personal attributes that align with CIBC's values and the demands of Capital Markets operations.

• A degree or diploma in Business Administration or Economics. A Certified Anti-Money Laundering Specialist (CAMS) certificate is considered an asset.
• 1 – 3 years of experience in AML/KYC for Capital Markets clients, along with knowledge of Capital Markets infrastructure, applications, and business products.
• Preferred knowledge of Canada and other regional AML/ATF requirements and Capital Markets products.
• A client-first approach, focusing on delivering a seamless and smooth client experience regardless of the complexity of internal infrastructure.
• A strong sense of accountability for the client experience and end-to-end client onboarding processes.
• Ability to address conflicts and escalate client issues in a timely manner to find the best solution.
• Strong problem-solving and researching skills, with very high attention to detail, capable of delivering results in an environment with numerous stakeholders.
• Proven ability to influence individuals and communicate effectively at all levels of the organisation, helping a team reach performance metrics and service level agreements.
• Digitally savvy, seeking innovative solutions and embracing evolving technologies, with strong working experience in Microsoft Word, PowerPoint, and Excel. Experience with Fenergo or similar systems and WorldCheck is an asset.
• Goal-oriented, motivated by accomplishing objectives and delivering your best to make a difference, bringing a can-do attitude and passion for driving solutions.

What's On Offer

At CIBC, your professional growth and well-being are a priority. We strive to create opportunities that allow you to tap into your full potential, offering a career path rather than just a paycheck. We believe in recognising our team members in meaningful and personalised ways.

• A competitive salary and incentive pay.
• Banking benefits and a comprehensive benefits program (subject to terms and conditions).
• A defined benefit pension plan (subject to terms and conditions).
• An employee share purchase plan.
• A generous vacation offering.
• Wellbeing support.
• MomentMakers, our social, points-based recognition program.
• Access to modern spaces and technological toolkits designed to foster innovation.
• A culture that cultivates ambition through initiatives like Purpose Day; a paid day off dedicated to your growth and development.