AI Workforce Transformation Architect - Microsoft Canada

About the role

Microsoft Frontier Company is redefining how enterprises transform by bringing agentic AI, cloud-scale computing, data, simulation, and human expertise together so customers turn ambition into measurable business impact. As customers look to reinvent how work gets done, redesigning business processes, operating models, and human-agent ways of working across industries and functions, they need experts who can understand their business outcomes, reinvent new ways of working, and enable their employees to adopt that change at speed.

Ce poste s'adresse à des personnes capables d'accomplir des tâches humaines à forte valeur de jugement, que la technologie peut éclairer sans pour autant les exécuter. Vous aiderez les clients à repenser la collaboration entre les personnes et les agents tout en développant des approches reproductibles adaptées à des secteurs et fonctions spécifiques.

Skills and experience

Candidates must meet the following minimum or required qualifications:

• Master's Degree in Computer Science, Information Technology, Engineering, or related field AND 6+ years experience in technology solutions, practice development, architecture, consulting, and/or technology domain (e.g., Security) OR Bachelor's Degree in Computer Science, Information Technology, Engineering, or related field AND 8+ years experience in technology solutions, practice development, architecture, consulting, and/or technology domain (e.g., Security) OR equivalent experience.
• 2+ years managing multiple projects or portfolios.
• 1+ year(s) experience leading blended, multidisciplinary teams.

Additional or preferred qualifications include:

• 3+ years managing cross-functional teams.
• Demonstrated success leading change programmes across 5,000+ user populations.
• Experience with AI/ML adoption programmes or digital transformation initiatives.
• Understanding of Microsoft 365 Copilot, AI agents, and agentic workflow concepts.
• Hands-on AI fluency, with the capacity to build alongside tools, interpret data, and understand limits.

Day-to-day

The AI Workforce Reinvention Architect acts as the expert on the ground with customers, developing new ways of working and embedding AI-first practices into culture, processes, and performance systems. Responsibilities include:

• Define new ways of working and employee roles based on the customer’s industry, function, and business outcomes/KPIs.
• Design and deploy agents and AI systems that empower and scale employees and teams to execute.
• Deliver retraining programmes ensuring no employee is left behind.
• Embed AI adoption into performance evaluations and onboarding processes.
• Protect employee privacy to maintain trust and stay on the right side of regulations.
• Design and execute comprehensive operating model changes powered by AI with enterprise scale, structured as a continuous, always-on cycle rather than a fixed, one-off sequence.
• Conduct AI/Agent readiness assessments to identify organisational barriers and enablers.
• Develop AI literacy plans that position AI and agents as new ways of working, not tools.
• Establish and lead AI Council and Champion networks to drive grassroots adoption through the informal networks of trusted peers.
• Implement a structured adoption framework powered by workplace adoption analytics and role-based enablement.
• Coordinate communications, training, and champion efforts across thousands of users.
• Drive behavioural change by creating recognition rather than pushing content at them.
• Scale training globally through live sessions, on-demand tutorials, and internal support communities.
• Facilitate business and technology leadership workshops and roundtables to design for required impact and scale.
• Ensure cross-functional collaboration across IT, HR, operations, and business unit leadership on how work will change and their hands-on role.
• Build trust through responsible experimentation and transparent communication.
• Monitor usage statistics and qualitative feedback, adjusting programmes to maintain momentum, and measure success by whether change persists at 90, 180, and 360 days.

What's on offer

• The typical base pay range for this Solution Architecture IC5 role across Canada is CAD $124,600 - CAD $225,600 per year.
• Equal opportunity employment with Microsoft, considering all qualified applicants regardless of protected characteristics.