Admin. Associate - Scotiabank, Toronto (12M Contract)

AI Summary

This IIA Admin. Associate role at Scotiabank in Toronto supports Global Wealth Management on a 12-month contract. The position focuses on providing high-level client service, administrative support to Advisors, and marketing assistance. Key requirements include post-secondary education and confirmed registration as an Investment Representative with CIRO, along with strong organizational and communication skills. This role demands initiative and independent work, ensuring compliance with regulatory requirements.

Role Responsibilities & Client Focus

As an Administrative Associate within Scotiabank's Global Wealth Management team, specifically ScotiaMcLeod, you will play a crucial role in contributing to the overall success of the business. A primary accountability involves championing a customer-focused culture, aiming to deepen client relationships and leverage broader Bank systems and knowledge. You will ensure a high level of client service by supporting one or more Advisors, regularly reviewing client portfolios to identify needs for Team of Experts services, and ensuring alignment with their current risk profile and applicable investment programs. This includes gathering research and product information, entering client trades as directed by the client or advisor, and staying updated on all regulatory rules and trading activities related to client accounts.

Effective client administration is paramount, requiring diligent follow-up with clients on missing documentation as per industry regulatory requirements. You will maintain client files and information on appropriate systems, meticulously checking daily trades and all system entries for timeliness and accuracy. Responding to client inquiries in a timely and responsive manner, resolving issues, and executing client transactions expeditiously and accurately are key. Escalating issues to the Advisor when appropriate and issuing instructions for client withdrawals, deposits, swaps, and transfers according to client or Advisor instructions are also part of your duties, ensuring all client interaction is accurately documented. Furthermore, you will provide marketing assistance to the Advisor by identifying opportunities to gather additional assets and/or increase revenue within the existing client base, organizing client events, and managing the approval process for all marketing and mass communication. This role is vital in supporting the growth of the Advisor's business.

Team Collaboration & Risk Management

This position also involves actively contributing to the effective functioning of the branch team. This includes building strong working relationships across the team and with various business line and corporate function contacts, maintaining a high level of customer service, and facilitating a culture of open and honest communication. You will actively participate in team meetings, encouraging new ideas and approaches, and sharing knowledge to enhance the development of all team members. Understanding how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions is fundamental. The Administrative Associate actively pursues effective and efficient operations in accordance with Scotiabank’s Values, its Code of Conduct, and Global Sales Principles. This involves ensuring the adequacy, adherence to, and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions, and conduct risk. The role champions a high-performance environment and contributes to an inclusive work environment, with the expectation that the Administrative Associate will take initiative and work independently on all administrative tasks, while taking direction from advisor(s) on client trading activity.

Required Qualifications & Skills

Candidates for this Scotiabank opportunity in Toronto must possess excellent written and verbal communication skills, with proficiency in both Spanish and English being highly beneficial for this global wealth management role. Strong organizational skills are essential for managing multiple client accounts and administrative tasks efficiently. The ability to take initiative and work independently, coupled with the capacity to meet deadlines, is critical for success. A thorough understanding of industry and firm compliance regulations is required, along with the ability to take direction from advisor(s) on client trading activity. Applicants must have post-secondary education and meet all applicable education, examination, and training requirements for licensing and confirmed registration as an Investment Representative with the Canadian Investment Regulatory Organization (CIRO). This ensures the individual is fully equipped to handle the responsibilities associated with client accounts and trading.