Workforce Optimisation Co-op Analyst, Waterloo, ON
Posted: May 20, 2026
Aggregated from oraclecloud. View original posting at hdks.fa.ca2.oraclecloud.com. Apply directly with the employer.
job description
About the Role
This is an exciting 8-month co-op placement for Fall 2026 at Definity in Waterloo, Ontario. As a Workforce Optimisation Co-op Analyst, you will play a key role in supporting the smooth and efficient operation of our contact centres. You will gain hands-on experience in a fast-paced environment, learning the fundamentals of workforce management by working closely with Intraday Analysts. Your primary focus will be on monitoring real-time service levels, managing daily staff schedules, and providing crucial support to ensure our teams are in the right place at the right time to meet customer demand. This is an excellent opportunity to develop analytical skills and contribute directly to our customer service success.