Posted: June 26, 2026
Technical Support Analyst - MEDFAR, Burnaby is listed at MEDFAR Clinical Solutions in Burnaby, BC. The Beaver Board aggregates this opening from the employer's career page — apply using the button below to reach the official application. Browse more jobs at MEDFAR Clinical Solutions.
This Technical Support Analyst role at MEDFAR Clinical Solutions in Burnaby, British Columbia, involves supporting users of the Plexia software. You will define, analyze, and solve technical problems, responding to calls and emails. Key requirements include perfect English, client-facing experience, and strong technical aptitude. This permanent, full-time position offers hybrid or remote work within BC.
As a Technical Support Analyst with MEDFAR Clinical Solutions, you will play a pivotal role in ensuring customer satisfaction by providing essential support to users of our Plexia software. This position involves joining a dynamic, multidisciplinary team dedicated to assisting clients when they encounter technical problems. Your daily responsibilities will include responding to technical calls and emails from software users, meticulously defining, analyzing, and solving technical issues related to the Plexia platform. You will also troubleshoot hardware issues, such as those involving fax machines, scanners, and printers, and configure and troubleshoot uploaders. A significant part of your contribution will be to support users in the effective use of various software modules, guiding them in the operation and configuration of their electronic environment. This role offers a unique opportunity to gain expertise and experience in technical customer support, EMR systems, and medical clinic workflows, contributing to the functional evolution of the software. MEDFAR is committed to fostering growth within the company, offering paths into customer success, sales, product management, or R&D, making this an excellent starting point for a fulfilling career.
To excel in this Technical Support Analyst position, candidates must possess perfect English communication skills, both verbally and in writing, to effectively support our diverse user base. Prior experience in client-facing roles, such as support, call centre, or sales, is highly valued. A strong technology-savvy mindset is essential, coupled with the ability to quickly learn and effectively use new technological tools within our fast-paced environment. While not strictly required, knowledge of the medical system in British Columbia would be a significant asset. This permanent, full-time role requires availability Monday through Friday, between 7:00 a.m. and 6:00 p.m., with a specific schedule assigned. Candidates must reside and have legal authorization to work within the province of British Columbia, as the work mode is hybrid or remote within BC, with occasional in-office presence for events. MEDFAR offers a comprehensive benefits package, including RRSP contributions, healthcare insurance from day one, three weeks of paid time off plus an additional week between Christmas and New Year, and an annual training allowance of $1,500 to support professional development. Employees also receive all necessary IT equipment and benefit from internal growth opportunities, a wellness and social committee, and a company culture focused on transparency and collaboration. Join an innovative environment where your work directly contributes to modernizing healthcare in Canada and internationally.
