Senior Manager, Supervision - Manulife, Toronto

AI Summary

The Senior Manager, Supervision at Manulife in Toronto, Ontario, is a critical hybrid role focused on frontline compliance for Manulife Private Wealth advisors. This position involves daily compliance reviews, designing an effective supervision framework, and managing escalations to protect clients and the firm. Key requirements include 5-7+ years of Portfolio Manager compliance experience and strong knowledge of the Canadian securities regulatory framework.

About the Opportunity at Manulife

This pivotal Senior Manager, Supervision role at Manulife is designed to ensure robust compliance within Manulife Private Wealth (MPW). The incumbent will be instrumental in developing and implementing an efficient compliance supervision framework, safeguarding both clients and MPW Investment Counsellors. A core aspect of this position involves executing complex reviews and providing essential training and guidance to advisors and other MPW staff as needed. This role requires close partnership with Line 2 Compliance to uphold adherence to all relevant securities regulations and internal policies, reinforcing Manulife's commitment to regulatory excellence. The position operates on a hybrid model, requiring three days a week in the Toronto office, fostering a collaborative work environment.

Key Responsibilities and Investment Counsellor Support

The Senior Manager, Supervision will oversee the trading activities of Investment Counsellors, performing detailed trade, suitability, and exception reviews, alongside testing new account approvals and KYC updates. This role is crucial for handling complex supervisory items, including those related to vulnerable clients, outside activities, and conflicts of interest. Documenting decisions with clear rationale and evidence, and ensuring timely closure of exceptions, are vital components of the process. The position also involves monitoring key risk and performance indicators to drive continuous improvement in compliance processes and identify any areas of non-compliance for escalation. Furthermore, the role provides significant support and training to Investment Counsellors, educating them on supervisory expectations and best practices. This includes conducting onsite visits to advisor offices to review processes, remediate gaps, and reinforce controls, ensuring a consistent and high standard of compliance across Manulife Private Wealth. Effective communication with Investment Counsellors, management, and Compliance is essential for resolving issues and supporting post-audit remediation plans.

Qualifications and Career Growth at Manulife

Candidates for this Senior Manager, Supervision role should possess 5-7+ years of relevant Portfolio Manager compliance experience, coupled with strong knowledge of the financial services industry and the Canadian securities regulatory framework, including provincial securities legislation. Completion of the Canadian Securities Course (CSC) is considered a valuable asset. The position demands exceptional communication, stakeholder management, negotiation, and influence skills, alongside strong analytical judgment for handling complex escalations and remediation. Highly developed conflict resolution skills are also essential, as is comfort with making presentations to groups. Manulife is dedicated to empowering its employees, offering opportunities for learning and career growth in a flexible environment that prioritizes well-being and inclusion. The company provides a competitive salary range, expected to be between $92,900.00 CAD and $142,900.00 CAD, along with comprehensive benefits and incentive programs. Joining Manulife means becoming part of a global team committed to shaping a better future, where diversity is embraced and equal access to employment is a priority.