Senior Manager, App Dev & Support - Scotiabank, Toronto

AI Summary

As a Senior Manager, Application Development & Support at Scotiabank in Toronto, you will lead the end-to-end lifecycle of the eTeller application. This includes overseeing development, stability, and support for critical international banking technology across Caribbean and LATAM regions. Key requirements for this role include over five years of experience managing cross-functional technology teams and strong incident management skills, ensuring seamless delivery of technology solutions.

The Opportunity in International Banking Technology

The eTeller Technology team at Scotiabank plays a pivotal role in delivering and supporting the bank's international banking teller platform, which serves 12 countries across the Caribbean and LATAM regions. This critical platform ensures high availability, regulatory compliance, and continuous modernization of the teller application, enabling seamless branch operations and client service delivery. The team is instrumental in advancing branch banking’s technology roadmap, improving resilience, and driving operational excellence. This Senior Manager position is central to managing both application development and operational support functions, contributing significantly to International Banking Technology by aligning execution with broader business priorities. The role ensures that all technology solutions are robust, stable, and continuously improving, directly impacting Scotiabank's operational success across its international markets.

Key Responsibilities and Leadership

The Senior Manager, Application Development & Support leads and oversees the full lifecycle of the eTeller application, including its development, stability, and ongoing support and modernization. This leadership role ensures that all business strategies, initiatives, and regulatory commitments are executed and delivered in full compliance with governing regulations, internal policies, and procedures. The incumbent will manage a geographically distributed team, fostering a high-performance culture while driving the execution of key technology initiatives across Caribbean and LATAM. This includes software currency upgrades, modernization efforts, and region-specific regulatory changes. Establishing and improving a scalable application support and operational resilience model is crucial, ensuring effective incident triaging and resolution. The role also involves overseeing governance and compliance processes, including audit and regulatory commitments, and championing the adoption of modern engineering practices such as DevOps and automation to enhance delivery speed and quality. Collaboration with stakeholders across business, operations, and regional teams is essential to align technology delivery with evolving business needs.

Desired Skills and Experience

To succeed in this Senior Manager role, candidates should possess over five years of experience managing cross-functional technology teams, including development, QA, and support, with a proven track record in performance management and capability development. Strong experience in incident management, application support governance, and operational resilience within high-availability systems is essential. The ability to manage regulatory, audit, and risk deliverables, such as New Initiative Risk Assessments and annual disaster recovery exercises, is also a key requirement. A solid understanding of modern software development practices, including APIs and distributed systems, coupled with experience in Agile methodologies, will be highly valued. Effective stakeholder management skills are critical for engaging business and senior technology leaders across multiple regions. A Bachelor’s degree in computer science, Engineering, or a related field is expected, with bilingual proficiency in English and Spanish being a significant asset for working across international business units.