Program Quality Consultant - UHN, Toronto

About this opportunity

This is a pivotal opportunity for a Program Quality Consultant to drive excellence within the academic programs at The Michener Institute, integrated with University Health Network (UHN) in Toronto. Reporting to the Manager, Centre for Program Review and Accreditation, you will lead significant projects and continuous quality improvement initiatives across various academic programs. This includes critical work related to accreditation processes, comprehensive program reviews, and submissions to the Post-secondary Education Quality Assessment Board (PEQAB), as well as the development and launch of new academic programs.

The role also provides essential project management support for ongoing program initiatives, workflows, and processes, all designed to foster growth and ensure the highest quality of academic program delivery. You will manage the workflow of cyclical and new academic activity, including HR Planning, workload processes, and schedule planning for Academic Programs. This position is central to maintaining and enhancing the Michener Institute's reputation for outstanding healthcare education.

Skills and experience

We are seeking a highly skilled professional with a proven track record in project management and quality assurance within a post-secondary environment. The successful candidate will demonstrate a comprehensive set of abilities crucial for navigating complex academic landscapes and fostering collaborative relationships.

• Ability to lead multiple projects within the portfolio, navigating competing priorities, prioritizing tasks as needed, and communicating with team members to ensure timelines are met to successfully achieve the department’s objectives.
• Solid experience in project management, design and development, and application of change management principles.
• Experience in identifying risks, potential problems and take action to course-correct as necessary during the life cycle of a project.
• Strong critical thinking and problem-solving skills.
• Ability to promote excellent working relationships with academic and non-academic staff.
• Advanced listening, verbal, and written communication skills, and an ability to negotiate with various people to arrive at a consensus.
• Excellent analytical skills and the ability to interpret data, metrics, and reports from a variety of databases, and translate complex information and processes for internal stakeholders.
• Collaborative leadership skills and the ability to motivate a project team to complete a project/goal/task.
• Strong report writing skills, government reporting experience preferred.
• Consensus-building skills; ability to promote excellent working relationships with both academic and non-academic staff and demonstrated ability in conflict resolution.
• Ability to anticipate challenging situations and proactively seek guidance from their direct manager or Michener leadership.
• Ability to organize, multi-task and prioritize day-to-day tasks (including inquiries) with minimal oversight/intervention.
• Be flexible, adaptable, resourceful and helpful in daily operations by assuming various roles as needed; be readily available to complete project activities in a timely and efficient manner, while successfully maintaining fluctuating workload.
• Keep abreast of developments across the organization to ensure that the Manager and stakeholders are up to date on the status and progress of projects affecting operations.

Candidates should possess significant experience in post-secondary quality assurance and academic planning, supported by strong technical and analytical capabilities.

• Five (5) to nine (9) years of relevant post-secondary experience in continuous professional learning and/or academic planning and quality assurance processes. Including, but not limited to, program development, program review, and accreditation.
• Excellent computer software skills (especially MS Office, and data analysis programs).
• Advanced Excel skills including Power Query, VLOOKUP, XLOOKUP, INDEX/Match, Pivot tables.
• Experience in building and managing automated processes using Power Automate.

The following qualifications are considered assets for this role:

• Master’s degree in Higher Education, Education, or equivalent.
• Strong knowledge and experience working in continuous professional education, with experience in post-secondary program development and quality improvement.
• Experience working in postsecondary quality assurance, including familiarity with Post-secondary Education Quality Assessment Board (PEQAB) and Accreditation Canada within an Ontario Context.
• Excellent knowledge of educational systems, standards and best practices, coupled with an ability to analyze complex information, identify problems, and make judgements to adapt ideas to the institutional QA mandate and culture.
• PMP certification.

What you'll do

As a Program Quality Consultant, you will be instrumental in ensuring the high standards and continuous improvement of Michener’s academic programs. Your responsibilities will span project leadership, process development, stakeholder collaboration, and data analysis, all contributing to the institution's commitment to quality in healthcare education.

• Lead implementation of quality improvement projects to advance the mandate of Michener’s Academic Programs.
• Advise Academic Chairs and program teams on internal and external program development requirements.
• Provide project management for new program development to ensure established timelines are met, including tracking of progress, follow-up with academic Faculty representatives, and reporting to Academic Chair and Manager, CPRA.
• Identify points of alignment across projects to create efficiencies and avoid duplication of work; identify and communicate activities potentially posing risks to current and other projects to management and stakeholders as needed.
• Clearly identify deliverables to ensure continued collaboration for completion of projects.
• Create, develop, implement and evaluate processes to improve and advance the mandate of the Academic Programs.
• Coordinate the workflow and provide expertise to ongoing cyclical activity related to academic operations (e.g., HR Planning), including preparation and quality assurance of academic templates.
• Collaborate with faculty, internal and external stakeholders in the implementation of project tasks essential to the completion of project deliverables.
• Lead the accreditation process for all accredited academic programs, including establishing manageable timelines and delegating responsibilities through the lifecycle of an accreditation submission.
• Prepare documents for external program approval submissions (e.g. PEQAB submissions and/or Accreditation Canada submissions).
• Track accreditation progress to ensure (annual or cyclical) submissions are accurate and timely.
• Support the development of new processes and projects to improve and advance the mandate of the Academic Programs.
• Support the analysis, development and optimization of institutional processes.
• Compile data and produce analytical summaries to support decision making and strategic planning; make recommendations to streamline processes and mitigate potential problems.
• Create clear, comprehensive communications for different stakeholder groups.
• Represent the Centre for Program Review and Accreditation at various institutional meetings.
• Lead the design and implementation of data visualization, dashboards, and reporting tools, using Power BI to deliver actionable insights.
• Design and implement data cleaning and transformation processes using Power Query.
• Build and manage automated processes using Power Automate.

About the employer

The Michener Institute, integrated with University Health Network (UHN), offers a unique and rewarding environment for professionals dedicated to healthcare education. As part of UHN, Canada’s #1 hospital and the world’s #1 publicly funded hospital, Michener provides a dynamic workplace where you can build a career alongside talented healthcare professionals and educators. This role is an excellent opportunity to contribute to "University Health Network careers" and discover "University Health Network jobs Toronto".

Michener is publicly funded by the Ministry of Health and is committed to being a respectful, caring, and inclusive workplace. They champion accessibility, diversity, and equal opportunity, offering accommodation for applicants with disabilities during the recruitment process, providing the applicant has met the Bona-fide requirements for the open position. Applicants need to make their requirements known when contacted.

• Extended Health Care (including paramedical) coverage.
• Dental coverage.
• Employee Assistance Program.
• Disability and Life Insurance.
• Maternity and Parental Leave Top-Up.
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP).
• Professional Development funding for courses, conferences, seminars, and textbooks.
• Close access to Transit and UHN shuttle service.
• A flexible work environment.
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gym, etc.).