Pet Health Insurance Advisor at Definity, Winnipeg

AI Summary

Definity is seeking a Pet Health Insurance Advisor in Winnipeg, MB. This role involves promoting and selling pet health insurance through inbound and outbound interactions, assisting customers with policy and claims inquiries, and achieving sales targets. Key requirements include an AMF Damage Insurance License, professional English and French proficiency, and prior outbound sales experience.

About the Opportunity

As a Pet Health Insurance Advisor at Definity, you will play a pivotal role in helping pet owners secure comprehensive protection for their beloved companions through tailored insurance solutions. This customer-focused sales position requires you to actively promote and sell Pet Health Insurance, engaging with customers through both inbound and outbound interactions. A core part of your responsibility will be to educate clients thoroughly on various coverage options, ensuring they understand the benefits and limitations of their pet health insurance policies. You will also provide exceptional service by assisting with policy and claims inquiries, demonstrating a commitment to customer satisfaction. The role involves working diligently towards achieving specific sales and retention targets, continuously identifying opportunities to recommend appropriate coverage levels that best suit each customer's needs. Accurate documentation of all customer interactions is essential, contributing to the continuous improvement of sales and service processes within a dynamic contact centre environment. This position offers a unique blend of consultative sales, dedicated customer service, and relationship management, all focused on providing peace of mind to pet owners across Canada.

What You Bring to Definity

To excel as a Pet Health Insurance Advisor, candidates must bring specific qualifications and valuable experience. A mandatory AMF Damage Insurance License is required, underscoring the professional standards of this role. Professional proficiency in both English and French is also essential, enabling effective communication with a diverse range of customers across Canada. Successful candidates will typically possess one to two years of experience in outbound sales or equivalent transferable experience, demonstrating a proven ability to recognize sales opportunities within a contact centre setting. A high school diploma or an equivalent combination of education and experience is expected. Strong verbal and written communication skills are paramount for educating customers and accurately documenting interactions. Furthermore, the ability to navigate multiple computer programs simultaneously is crucial for efficient service delivery. Definity values individuals who are experienced at achieving both individual and team goals, contributing to a collaborative and ambitious work environment. Your dedication to providing excellent service will be key in this customer-centric role.