Business & Systems Consultant - Sun Life, Waterloo

AI Summary

As a Business & Systems Consultant at Sun Life in Waterloo, Ontario, you will analyse user needs and translate them into detailed requirements. This role involves collaborating with various teams to support the roll-out of new developments and ensure an excellent user experience. A strong understanding of business and technology platforms, coupled with excellent communication skills, is essential for success in this position. Your expertise will help make life brighter for clients by improving systems and processes.

About the Opportunity at Sun Life

At Sun Life, a leading Canadian employer, the Business & Systems Consultant plays a pivotal role within the Business & Systems Analysis Chapter, reporting to the Manager. This position requires deep knowledge of a wide variety of business concepts, practices, and procedures, particularly as they relate to IT and general insurance operations. The consultant leverages their expertise and experience to plan and achieve goals, performing diverse tasks that contribute to increased productivity and reduced costs. Key responsibilities include conducting thorough needs analysis, meticulously writing requirements and user stories, and collaborating effectively with colleagues across various departments. This role is crucial in ensuring that new system developments are aligned with business objectives and provide robust support for ongoing operations, ultimately enhancing the client life experience.

Key Qualifications and Impact

To succeed in this Business & Systems Consultant role at Sun Life, candidates must demonstrate strong knowledge of business and/or technology platforms, or possess the ability to quickly learn about new digital products and emerging technologies. Experience working with client-facing technologies and digital engagement platforms is highly valued. A strong understanding of privacy, compliance, control, and security requirements is also essential, ensuring that all system developments adhere to the highest standards. The ideal candidate will possess strong communication skills, capable of clearly and simply articulating complex business and technical concepts to diverse audiences. This position requires a collaborative individual who can work effectively in a matrixed team environment, partnering closely with Product Owners, developers, QA, architects, and business stakeholders. Your contributions will directly support the delivery of high-quality solutions, enhancing the user experience and making a tangible difference in clients' lives. Experience with data and integration modelling, along with a strong background in analysing system data flows and SQL, will be considered significant assets.