Manager, Operations Business Support - Scotiabank, Toronto

About this opportunity

Join Scotiabank's purpose-driven team, committed to results within an inclusive and high-performing culture. Operational integrity is paramount to International Wealth Management’s (IWM’s) strategic objectives. The Manager, Operations Business Support plays a critical role in leading and executing process improvements, driving data quality initiatives, and providing essential support for operational and data governance efforts within International Wealth Management Operations. This position contributes significantly to the department's overall success by ensuring individual goals and initiatives align with and support IWM’s broader strategies and objectives. The role involves close collaboration with business stakeholders and technical teams to understand data requirements, conduct thorough analysis, and implement effective solutions, all while ensuring compliance with governing regulations and internal policies.

What you'll do

• Lead and execute medium-to-large operational effectiveness and efficiency projects supporting International Wealth Management.
• Design, document, and implement operational policies, procedures, process flow, business cases, and related efficiencies, in support of operational efficiency and automation initiatives.
• Gather, process, and conduct in-depth data analysis from various sources, including databases and data warehouses, to deliver various reporting.
• Investigate and resolve data-related issues, working with technical teams to troubleshoot programming codes and implement fixes.
• Contribute to the development and enforcement of data governance policies, standards, and procedures, and work with data owners to define data definitions and business rules.
• Provide leadership and financial expertise to design, administer, and execute the onshore/offshore client referral and revenue sharing program for the four Scotiabank Wealth Management business lines across the Caribbean and Pacific Alliance Countries – Asset Management, Advisory and Brokerage, Private Banking and Trust, including the definition and implementation of standard operating procedures, Service Level Agreements, and Governance of same.
• Manage the calculation, payments, and reporting for Strategic Partnerships’ onshore/offshore client referral between onshore and offshore Scotiabank entities, as well as process revenue sharing payments.
• Process invoice payments for IWM business lines.
• Create clear, concise, and informative reports and dashboards to communicate data insights and key metrics to stakeholders using data visualization tools to present findings effectively.
• Work collaboratively with local and international business lines, Finance, and Technology partners to define, document, and implement operational processes to understand project requirements and implement solutions, and participate in cross-functional projects as an operational expert, providing training and support to business users on process flows and reporting.

Skills and experience

To succeed in this Manager, Operations Business Support role, you will bring a combination of academic background, industry experience, and specific technical proficiencies. Scotiabank values individuals who can balance competing goals and drive change effectively.

• A University degree in Business, Computer Science, Finance, or related fields.
• 5+ years of experience in the Financial Services industry.
• Wealth Management business and operational knowledge is desired.
• 3+ years of experience with data management tools and various query and processing languages (SQL, Python, ETL).
• 2+ years’ experience with data analytics and visualization tools (Power BI, Looker).
• Advanced knowledge of Microsoft Excel, MS Access, and Databases is required.
• Spanish language is an asset as the role requires interaction with LATAM countries.
• Strong oral and written communication skills and the ability to make presentations to various groups, including Senior Leaders.
• An expert ability to balance competing or conflicting goals of various departments/stakeholders, requiring a prioritization approach.
• Strong influencing, negotiation, and change management skills.
• Strong acumen for financial analysis, data analytics, and reporting required, including but not limited to Databases data extraction, Python, SQL, and other data technologies.