Manager, Change Management - Scotiabank, Toronto

Position Summary

Join Scotiabank's purpose-driven team, committed to results within an inclusive and high-performing culture. The Manager, Change Management plays a pivotal role in the Customer Insights, Data & Analytics (CID&A) division, which is at the forefront of leveraging AI, data, and analytics to drive informed decision-making and innovation across the Bank. This position is critical for enabling the successful execution of strategic initiatives and transformative programs across CID&A by ensuring effective change enablement, adoption, and sustained business outcomes. Reporting to the Senior Manager, Change Management, this role involves close partnership with business and technology stakeholders to design and deliver integrated change management strategies that support new ways of working and deliver measurable business impact.

Key Duties

• Support the end-to-end delivery of change management activities for key CID&A strategic initiatives.
• Contribute to the execution of complex, cross-functional programs and projects, collaborating with multiple teams and stakeholders across CID&A and the Business Lines.
• Design and implement change management strategies and plans aligned to CID&A priorities, including stakeholder engagement, communications, training, readiness, and adoption tactics.
• Partner with key stakeholders to develop integrated change plans, including work back schedules, milestones, success metrics, and key change tactics.
• Lead end-to-end change management for small to medium scale CID&A initiatives, or own specific change workstreams within larger, enterprise-level initiatives.
• Plan and execute change enablement tactics to drive adoption of new tools, processes, and ways of working, including: Communications and storytelling; Impact and readiness assessments; Training and enablement approaches; Stakeholder engagement and feedback loops; Definition and tracking of success criteria.
• Build and maintain strong, collaborative relationships with CID&A teams and Business Line partners to support consistent and effective change delivery.
• Manage multiple workstreams simultaneously, including facilitating problem-solving sessions, workshops, and interviews with cross-functional stakeholders and subject matter experts.
• Contribute to the adoption and operationalization of the CID&A strategy, supporting alignment across initiatives, priorities, and stakeholder groups.
• Support ad-hoc projects and initiatives as required.

Requirements

To succeed in this Manager, Change Management role, candidates should possess a blend of experience, education, and key skills that align with driving strategic business transformation.

• 3+ years of relevant experience, primarily in change management, project delivery, communications, and training.
• Post-undergraduate degree in Business, Marketing, Communications or related discipline.
• Strong understanding of change management principles, methodologies, and industry trends.
• Knowledge of Prosci Change Management methodology is an asset.
• Proven experience supporting the execution of strategic initiatives and change plans that drive measurable business outcomes, preferably in a technology or data-driven environment.
• Demonstrated ability to communicate clearly and effectively at all levels, both written and verbal, with the flexibility to move between strategic storytelling and tactical messaging.
• Excellent writing, editing, and presentation skills; experience with layout, design, proofreading, and executive-level materials is an asset.
• Ability to deliver results in a fast-paced, complex, and evolving environment, managing multiple priorities with minimal supervision.
• Strong stakeholder and relationship management skills, with experience operating in a matrixed organization.
• High level of curiosity, adaptability, and creative problem-solving mindset.
• Proficiency in Microsoft Office tools, including Word, Excel, PowerPoint, and SharePoint.
• A positive, proactive attitude with a willingness to roll up your sleeves, work independently, and collaborate as part of a team.

Who You'll Work With

As Manager, Change Management, you will report to the Senior Manager, Change Management and collaborate extensively with a diverse group of stakeholders. This includes partnering closely with both business and technology stakeholders within CID&A, as well as various Business Line partners across Scotiabank. Your role involves building and maintaining strong, collaborative relationships to ensure consistent and effective change delivery across strategic initiatives. You will facilitate problem-solving sessions, workshops, and interviews with cross-functional stakeholders and subject matter experts, contributing to the adoption and operationalization of the CID&A strategy.