Key Lead - Knix, Vancouver

Role overview

Knix is looking for a dynamic and results-driven Key Lead to join our store team in Vancouver. In this administration and leadership role, you will be at the heart of our store operations by fostering an inclusive environment, coaching a high-performing team, and driving operational excellence. Acting as leader-on-duty, you will lead shift execution and master the Knix selling model to set the standard on the sales floor while elevating the customer experience.

Key duties

• Consistently meet and exceed store sales goals by driving key metrics, specifically Conversion Rate and Average Order Value (AOV).
• Help team members understand their role in driving store KPIs through effective use of our selling techniques and product knowledge.
• Demonstrate a deep understanding of our selling model, executing it flawlessly on the sales floor through active listening and fitting support.
• Act as the leader on duty by opening and closing the store, leading team huddles, and communicating daily targets.
• Ensure compliance with all operational workflows, POS systems, loss prevention measures, and health and safety protocols.
• Maintain Knix’s high visual standards, keeping floors fully stocked, size runs organized, and displays clean and inviting.
• Oversee inventory management compliance, including shipment processing, restock routines, and accurate stock counts.
• Champion a welcoming, high-energy environment by modeling Knix core values of inclusion, authenticity, and respect.

Qualifications

• 1 to 2+ years of retail experience, with previous keyholder, supervisory, or leadership experience preferred.
• Proven success in hitting sales targets and understanding core retail metrics, with strong proficiency in structured retail selling models.
• Strong interpersonal skills with a passion for mentoring, coaching, and building strong relationships.
• Resourceful and proactive, with a proven ability to calmly resolve conflicts and de-escalate challenging situations.
• Must have necessary work authorization to be legally employed in Canada and be 18 years of age or older.
• Ability to lift and handle packages weighing up to 25lbs and move efficiently through the store for long periods of time.