Definity offers a rewarding co-op placement for Fall 2026, providing real-life experience over an eight-month term. Your contributions, creativity, and energy will be valued as you engage with initiatives supporting strategic goals in a supportive team environment. We are committed to taking care of our people, including co-ops, and have a strong track record of achieving significant accomplishments.
Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers, fostering a collaborative, ambitious, rewarding, and empowering culture.
We embrace a flexible, hybrid work experience, allowing employees to work from the office and virtually, depending on their tasks and collaborators. We welcome diversity and support accessibility, offering accommodations during the recruitment process if needed by contacting accessibility@economical.com.
About the Role
Reporting to a Team Leader, Broker Services, this role is accountable for delivering superior customer service to Brokers and internal stakeholders regarding Guidewire inquiries and processing. You will provide essential data entry support as required.
Key responsibilities include processing transactions not enabled by broker self-service functionality, such as letters of experience, returned mail, and cancellations, all in accordance with underwriting guidelines and authority. You will also review and assess risk for acceptability in less complex scenarios.
Ensuring adherence to underwriting guidelines and authority on all inquiries and transactions is crucial. You will consult with appropriate escalation contacts for matters outside established authority levels, gathering pertinent information and providing a well-documented business case for referrals to the correct teams.
This position involves processing transactions efficiently while maintaining high quality standards. You will also review incoming emails and cases in electronic format to identify risk types, categorise cases in the management system for routing to the appropriate team, and update existing policy cases when additional information is received from Brokers.
What You'll Bring
Candidates should possess a university degree or college diploma, or equivalent experience, ideally in Business or Finance. Working towards a CIP designation is preferred.
You will bring specialised knowledge in insurance and underwriting, along with strong technological skills, including proficiency in Microsoft Office suite. A customer service focus, positive and helpful attitude, and excellent people skills are essential.
Strong verbal and written communication skills, problem-solving abilities, and strong organisational and time management skills are also required for this role.
We value potential. If you do not have the exact experience outlined but believe you possess the necessary capabilities, please provide further insight through your application and cover letter.
What Definity Offers
Definity offers meaningful work that contributes to building a better world by helping clients and communities adapt and thrive during challenging times. We foster a culture of accountability, empowerment, and collaboration.
You will find opportunities to support your personal and professional growth through real-life experience and unique learning programs, such as our Leadership Essentials program. We encourage participation in our employee groups, which focus on women's empowerment, LGBTQ+ inclusion, anti-racism and cultural equity, and environmental activism.
We are determined to create positive change for our environment, our people, and our communities, both now and in the future. We invite you to explore our ESG work to learn more about our commitment.
The hourly compensation for this role starts at $22.50 per hour and will increase based on factors including, but not limited to, skills, education, experience, and the recommended rates set by the respective educational institution.
Successful clearance of a background check, including criminal checks and leadership references, is required for this position.
