Global Trader Voice Services Specialist - Scotiabank, Toronto

AI Summary

The Global Trader Voice Services Specialist at Scotiabank in Toronto, Ontario, designs, develops, and delivers high-quality Employee Technology solutions. This role involves managing incidents, maintaining an End User Computing (EUC) Lab, and supporting the end-to-end solution lifecycle. Key requirements include a post-secondary degree in Computer Science, five years of IT experience in a global financial institution, and expert knowledge of Windows Client Operating Systems and EUC management systems like Intune/SCCM.

About the Opportunity

As a Global Trader Voice Services Specialist, you will join a purpose-driven, winning team committed to results within an inclusive and high-performing culture at Scotiabank. This role is integral to the overall success of the Global Technology and Enterprise Platforms team, ensuring that individual goals and initiatives support the team’s business strategies and objectives across the bank's global operations. A key aspect of this position involves ensuring all activities comply with governing regulations, internal policies, and procedures, maintaining the integrity of our financial systems. You will champion a customer-focused culture, deepening client relationships and leveraging Scotiabank’s extensive relationships, robust systems, and institutional knowledge to deliver exceptional service. A critical part of your contribution will be designing, developing, and delivering high-quality Employee Technology solutions that address complex business needs for our global workforce. This involves working with various internal and external groups to formulate, define, test, and troubleshoot system configurations for End User Computing (EUC) systems within the Scotiabank environment. You will also participate in the global governance of EUC Technology standards, assessing products and providing expert advisory and recommendations on onboarding new technologies. Managing incidents and problems effectively to ensure prompt and effective resolution, engaging both internal and external partners, is another core responsibility. Furthermore, you will effectively manage and maintain an EUC Lab that facilitates both project and service delivery, supporting the end-to-end solution lifecycle from discovery and planning through implementation and optimization for critical application systems.

Skills and Culture

To succeed in this challenging global role, candidates should possess a post-secondary degree in Computer Science or a relevant field of study. A minimum of five years of extensive IT experience within a highly regulated, global financial institution is essential, demonstrating a deep understanding of the unique demands of such an environment. Expert knowledge in operating and supporting Windows Client Operating Systems within an Active Directory (AD) environment is a fundamental requirement, ensuring the stability and efficiency of our employee computing systems. Furthermore, advanced knowledge and practical experience with End User Computing (EUC) and system management tools, specifically Intune/SCCM, are crucial for managing and optimizing our technology infrastructure. An advanced understanding of Enterprise Desktop management practices and techniques will enable you to contribute effectively to our global standards and operational excellence. A good understanding of the ITIL framework is also highly valued, as it underpins our approach to service management and continuous improvement. Scotiabank champions a high-performance environment and fosters an inclusive work culture where every employee is empowered to thrive. The bank is committed to diversity, equity, inclusion, and allyship, striving to create an environment where individuals are respected, valued, and supported through bias-free practices and inclusive values across all Scotiabank operations.