Data Analyst - University Health Network, Toronto

AI Summary

This Data Analyst, Analytics & Insights role at University Health Network (UHN) in Toronto, ON, is a temporary, full-time contract position. The successful candidate will leverage data and analytics to drive improvements in business performance across various fundraising initiatives.

Key duties include analysing performance, creating reports, building predictive models, and delivering actionable insights to optimize programs. Top requirements include 3+ years of experience in data analysis, proficiency in SQL and Python, and experience with Power BI.

About the Opportunity at UHN

University Health Network (UHN) is seeking a passionate Data Analyst to join their Customer and Business Operations department in Toronto. Reporting to the Director, Analytics and Insights, this temporary, full-time (12-month contract) role offers a salary range of $75,000 to $90,000 for 35 hours per week. This position is crucial for enhancing UHN's mission by proactively driving improvements in performance across key business areas such as campaign, major giving, estate giving, leadership giving, and prospect research.

The successful candidate will be instrumental in analysing performance, creating comprehensive reports, building sophisticated predictive models, and delivering actionable insights that optimize UHN's programs, deepen supporter engagement, and ultimately drive revenue. This opportunity is ideal for an individual who thrives on solving problems with data, transforming complex analysis into clear, actionable insights that support real business decisions within a mission-driven environment. The role emphasizes aligning data insights directly with business questions and goals, acting as a vital bridge between the business and analytics teams at UHN.

Key Responsibilities and Impact

As a Data Analyst at UHN, you will play a pivotal role in strengthening strategic fundraising efforts. This involves supporting the optimization of portfolios, meticulously measuring success rates, and identifying critical opportunities and gaps within fundraising initiatives. A core part of your responsibilities will include gathering, cleaning, and thoroughly analysing data from internal databases, surveys, and web analytics to uncover significant trends and actionable insights.

You will also be responsible for building and maintaining robust predictive models designed to identify and prioritize prospects, forecast goal attainment, and guide strategic resource allocation. Furthermore, you will design, develop, and maintain visually compelling, performant, and user-friendly dashboards and reports that provide clear visibility into key performance indicators. Collaboration is key in this role, as you will work closely with cross-functional teams across fundraising, marketing, and operations to measure program effectiveness, including conducting A/B testing and summarizing key learnings with actionable recommendations. Your expertise will also be vital in consolidating key business performance insights from prior years to inform future planning, partnering with relevant teams to gather and analyse necessary data. Finally, you will contribute to defining and refining KPIs, benchmarks, and measurement frameworks for various organizational programs at UHN.

Qualifications for Success

To excel in this Data Analyst role at University Health Network, candidates should possess a bachelor's or graduate degree in data science, mathematics, engineering, or a closely related field, or demonstrate equivalent practical experience. A minimum of three years of experience in data analysis, reporting, market research, or a similar analytical field is required. Proficiency in SQL and Python is essential, coupled with the ability to work with diverse datasets and apply various analytic techniques, such as regression, clustering, and time-series forecasting.

Experience in building interactive dashboards using Power BI, or an equivalent business intelligence tool, and creating calculated fields and measures using DAX, is also a key requirement. Proven success in translating complex data insights into strategic recommendations that directly drive positive business outcomes is paramount. Strong documentation skills are crucial, ensuring the clear capture of business processes and code logic to support seamless collaboration and future maintenance. Excellent organizational, communication, and presentation skills are necessary to effectively explain technical concepts to non-technical stakeholders across UHN. The ideal candidate will also demonstrate a proactive, detail-oriented, and problem-solving mindset, combined with a collaborative, team-first approach to all aspects of their work.