Customer Experience Associate (Part-time) - Scotiabank, Toronto

The Opportunity

Scotiabank is seeking a dedicated Part-time Customer Experience Associate to be the face, character, and heart of their Toronto branches. This role offers a chance to join a purpose-driven team committed to results, where putting customers first is paramount. You'll contribute to an inclusive and high-performing culture, helping clients achieve their financial goals through exceptional service and support. This is a fantastic opportunity to build a rewarding career within Canadian banking.

• Join a forward-thinking organization surrounded by a collaborative team of innovative thinkers.
• A rewarding career path with diverse opportunities for professional development.
• Internal training to support your career growth and enhance your skills.
• An organization committed to making a difference in our communities – for you and our customers.
• Expect to be recognized and rewarded for high-performance.
• Supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
• A competitive compensation and benefits package.

Responsibilities

As an essential member of the Canadian Banking Branch network, your focus will be to provide exceptional service throughout the customer’s journey. Your daily responsibilities will include:

• Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for.
• Processing day-to-day banking transactions efficiently.
• Nurturing rich, long-standing relationships with customers.
• Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities.
• Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs.
• Building strong customer relationships and delivering excellent customer service.
• Uncovering and solving customers’ needs effectively.
• Explaining complicated financial concepts simply and clearly.
• Demonstrating success in a target-based performance environment, as well as contributing positively to a team-oriented work environment.
• Demonstrating an eagerness to learn and determination to succeed.

Who We're Looking For

Scotiabank is looking for people-centric individuals who can connect with customers in a relatable way. If you possess the following skills and qualities, we encourage you to apply for this exciting opportunity to advance your banking career:

• Proven customer service skills through work or community involvement.
• Willingness to assist customers in a professional, friendly, and efficient manner.
• Availability to work a flexible schedule.
• Comfort in simple sales situations.
• Strong technical skills and the ability to promote digital and self-service banking options to our customers.

Who You'll Work With

You will join a collaborative team of innovative thinkers within Scotiabank's Canadian Banking Branch network. Leadership is committed to supporting your professional development and career advancement through meaningful conversations and internal training, ensuring you have the tools to succeed and grow your skills.