Critical Environment Technician - Microsoft Jobs Toronto

AI Summary

This Microsoft Canada job in Toronto seeks a Critical Environment Technician to maintain the critical infrastructure of datacentres. Key duties include performing various types of maintenance, troubleshooting equipment, and developing operating procedures. Candidates require a High School Diploma or equivalent and at least one year of mission-critical services experience.

Role Overview at Microsoft Canada

As a Critical Environment Technician within Microsoft Canada’s Cloud Operations & Innovation (CO+I) team in Toronto, you will play a pivotal role in ensuring the continuous operation of the company's vast global datacentre infrastructure. This position is fundamental to powering Microsoft's cloud services, including Azure, Office 365, and Xbox, by maintaining the critical systems that support these platforms. The CO+I team is dedicated to both operational excellence and employee development, offering various training and career opportunities. Your work will directly contribute to Microsoft's mission of empowering individuals and organizations worldwide, all while upholding a strong commitment to environmental sustainability in datacentre design and operations. This role requires a keen understanding of complex technical environments and a proactive approach to maintaining high-availability equipment and ensuring appropriate operating standards.

Responsibilities and Technical Expertise

The Critical Environment Technician is responsible for a comprehensive range of duties focused on equipment and systems maintenance. This includes performing various types of maintenance, such as planned, predictive, and corrective repairs, on specific disciplines and equipment for which they have been trained. Technicians will independently troubleshoot equipment and systems, documenting issues within appropriate systems and ensuring settings align with established parameters. A significant aspect of the role involves developing and adhering to methods of operating procedures (MOPs) and standard operating procedures (SOPs) to ensure safe and reliable execution of tasks. Furthermore, the role involves coordinating with third-party contractors, ensuring their work adheres to safety and quality requirements, and performing inspections of critical facility equipment. Maintaining safe working conditions at all times is paramount, requiring a thorough understanding and enforcement of all safety and security procedures.

Ensuring Operational Excellence

Operational excellence is at the core of this Critical Environment Technician role. You will be responsible for safely responding to and stabilizing abnormal conditions within datacentre environments, utilizing emergency operating procedures (EOPs) with minimal supervision. This involves gathering information, participating in root-cause analyses, and assisting in the development of new operating procedures related to incidents. The technician will also perform physical inspections of critical environment-related facility equipment, including controls, HVAC, and mechanical systems, monitoring performance from central monitoring locations. Utilizing internal computerized maintenance management systems (CMMS) is essential for tracking equipment assets and managing work orders for all maintenance activities. This position requires the ability to work non-rotational 12-hour shifts, including evenings, weekends, and holidays, demonstrating a commitment to the continuous operation of Microsoft's critical infrastructure. The appropriate application of established procedures ensures the reliability and safety of all systems and equipment.