Client Engagement Associate - CIBC, St-Eustache

Role overview

We are building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what is right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

As a member of the Personal and Business Banking Team, you will work in a fast-paced Banking Centre, leveraging your knowledge of financial services products to support clients with their everyday banking needs. You will be the first line of support, answering questions, assisting with transactions, guiding clients through digital banking options, and connecting them with the right solutions and team members to support their financial goals.

What you'll do

In this administration and client-facing position, you will assist with transactions, complete sales of basic banking products, identify opportunities for specialist referrals, and strengthen client relationships while contributing to your banking centre's success.

• Help clients manage their accounts and products, focusing on the client experience and making interactions meaningful
• Ask thoughtful questions to understand client needs, explain relevant banking products and services, and support sales that meet their specific needs
• Identify opportunities to connect clients to the right CIBC team members who can help them reach their goals
• Listen, gather information, and put yourself in the client's shoes while taking accountability for client issues
• Act as a technology expert by introducing clients to mobile banking applications to help them better manage their banking needs

What you'll bring

We are looking for individuals who put our clients first, engage with purpose to find the right solutions, and are goal-oriented. You should be passionate about people, love to learn, and be digitally savvy with the ability to adapt to new tools and trends.

You must be flexible to work banking centre hours which may include evenings and weekends, travel to multiple banking centres within a reasonable distance, and work on-site full-time for your scheduled hours.

Why you'll love it here

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential, aiming to give you a career rather than just a paycheck.

• Competitive salary and incentive pay
• Banking benefits and a comprehensive benefits program
• Defined benefit pension plan and employee share purchase plan
• Vacation offering and wellbeing support
• MomentMakers social, points-based recognition program
• Purpose Day, a paid day off dedicated to investing in your growth and development