Banking Center Leader II - CIBC, Napanee

Role overview

We are building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what is right for our clients. As a member of the Personal and Business Banking Team at CIBC in Napanee, you will lead a team of high-performing financial services professionals working towards a shared goal of delivering an exceptional client experience.

As a people leader, you will hire, develop, and coach your team, inspiring them to perform at their best. You will think and act like an owner by helping clients and team members succeed, finding ways to fuel the right kind of revenue growth and taking accountability for results.

Responsibilities

• Lead by example and show your team how to deepen client relationships and meet client financial needs while providing a high standard of service.
• Go above and beyond to advocate CIBC within the community to develop new and existing client relationships.
• Encourage employees to quickly resolve client complaints, and to escalate when necessary.
• Create a culture of teamwork so clients are served by those best able to meet their financial needs.
• Monitor the Banking Centre business performance and put action plans into place to close any gaps.
• Work as one team with all partners to maximize market opportunities and increase the Banking Centre overall performance.
• Manage and minimize risk to safeguard our bank, clients and shareholders.
• Lead and coach a high performing team of Leaders, Advisors, and Representatives to deepen client relationships and deliver the right kind of growth.
• Provide meaningful development opportunities for employees and advocate for CIBC within the community to recruit employees who share and demonstrate our values.

Requirements

• Put our clients first and engage with purpose to find the right solutions.
• Goal-oriented mindset, motivated by accomplishing goals and delivering your best to make a difference.
• Passionate about people, finding meaning in relationships, and connecting through respect and authenticity.
• Caring and accountable leadership experience providing coaching and hands-on support to meet team goals.
• Act like an owner with the ability to take initiative, go above and beyond, and deliver results.
• Current accreditation and good standing Mutual Funds License (Canadian Securities Course or Investment Funds In Canada).
• Legally eligible to work at the location specified with a valid work or study permit where applicable.

Who you'll work with

You will collaborate closely with a diverse network of partners, including leaders, advisors, and representatives within the Personal and Business Banking Team. By surrounding yourself with supportive colleagues, you will share the responsibility of providing stellar banking services and building lasting community connections.