Client Engagement Associate - CIBC, Brossard

Your impact

As a member of the Personal and Business Banking Team, you will work in a fast-paced Banking Centre, leveraging your knowledge of financial services products to support clients with their everyday banking needs. As a Client Engagement Associate, you will be the first line of support answering questions, assisting with transactions, guiding clients through digital banking options, and connecting them with the right solutions and team members to support their financial goals. In this role, you will assist with transactions, complete sales of basic banking products, identify opportunities for specialist referrals, and strengthen client relationships while contributing to your banking centre's success.

• Help clients manage their accounts and products, focusing on the client experience and making interactions meaningful
• Ask thoughtful questions to understand client needs, explain relevant banking products and services, and support sales that meet specific needs
• Identify opportunities to connect clients to the right CIBC team members who can help them reach their goals
• Listen, gather information, and put yourself in the client's shoes by taking accountability for client issues
• Become a technology expert and introduce clients to mobile banking applications to help them manage their banking needs

What you'll bring

You put our clients first, engage with purpose to find the right solutions, and go the extra mile because it is the right thing to do. You are goal-oriented, motivated by accomplishing your goals and delivering your best to make a difference.

• Passionate about people, finding meaning in relationships, and connecting with others through respect and authenticity
• Passionate about growing your knowledge with a strong sense of curiosity
• Engage with your heart and mind, caring about people and respecting different perspectives
• Digitally savvy, seeking out innovative solutions while embracing evolving technologies and adapting to new tools and trends
• Flexible to work banking centre hours which may include evenings and weekends
• Flexible to work at multiple banking centres within a reasonable travel distance

About the company

CIBC is building a relationship-oriented bank for the modern world. They need talented, passionate professionals who are dedicated to doing what is right for their clients. CIBC embraces your strengths and ambitions, empowering you at work so you have what you need to make a meaningful impact.

Why you'll love it here

CIBC prioritizes your goals, striving to give you a career rather than just a paycheck by tapping into your potential. They cultivate a culture where you can express your ambition through initiatives like Purpose Day, a paid day off dedicated to investing in your growth and development.

• Competitive salary and incentive pay
• Banking benefits and a benefits program
• Defined benefit pension plan
• Employee share purchase plan
• Vacation offering and wellbeing support
• MomentMakers, a social, points-based recognition program