Client Engagement Associate - CIBC, Red Deer

About the role

We are building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what is right for our clients. As a member of the Personal and Business Banking Team, you will work in a fast-paced banking centre, leveraging your knowledge of financial services products to support clients with their everyday banking needs. You will be the first line of support, answering questions, assisting with transactions, guiding clients through digital banking options, and connecting them with the right solutions and team members to support their financial goals.

To successfully perform the work, you will be on-site full-time and flexible to work banking centre hours, which may include evenings and weekends. To help deliver a great client experience, you are flexible to work at multiple banking centres within a reasonable travel distance.

Responsibilities

Your day-to-day focus will centre on client engagement, problem solving, and leveraging technology to enhance the client experience.

• Help clients manage their accounts and products with a focus on making interactions meaningful.
• Ask thoughtful questions to understand client needs, explain relevant banking products and services, and support sales that meet their specific needs.
• Identify opportunities to connect clients to the right CIBC team members who can help them reach their goals.
• Listen, gather information, and put yourself in the client's shoes while acting like an owner by taking accountability for client issues.
• Become a technology expert and introduce clients to mobile banking applications to help them better manage their banking needs.

Requirements

• Put our clients first by engaging with purpose to find the right solutions and going the extra mile.
• Be goal oriented and motivated by accomplishing objectives and delivering your best to make a difference.
• Be passionate about people, finding meaning in relationships, and connecting through respect and authenticity.
• Love to learn with a strong sense of curiosity and a passion for growing your knowledge.
• Engage with your heart and mind, caring about people, respecting different perspectives, and learning from the experiences of others.
• Live CIBC values of trust, teamwork, and accountability.
• Be legally eligible to work at the location specified and hold a valid work or study permit where applicable.

Perks and benefits

At CIBC, we strive to create opportunities to tap into your potential and give you a career rather than just a paycheck. Our offerings recognize you in meaningful, personalized ways.

• Competitive salary and incentive pay
• Banking benefits and a benefits program
• Defined benefit pension plan
• Employee share purchase plan
• Vacation offering and wellbeing support
• MomentMakers, our social, points-based recognition program
• Purpose Day, a paid day off dedicated for you to invest in your growth and development