Clerical/Non-Clerical Temp I - City of Mississauga, Mississauga

AI Summary

This Clerical/Non-Clerical Temp I role with the City of Mississauga in Mississauga, Ontario, provides crucial front-line information technology support. The successful candidate will help resolve support calls, manage IT assets, and provide assistance across various departmental functions. Enrolment in a post-secondary Information Technology program and strong customer service skills are required for this temporary position.

About the Opportunity at the City of Mississauga

Working for the City of Mississauga offers a unique opportunity to be part of a dedicated team committed to serving the residents, visitors, and businesses of Mississauga. This temporary position, lasting one year, is based at Mississauga City Hall and operates within a hybrid work arrangement, blending in-office and remote work. The role is integral to the Information Technology division, providing essential support under the direction of supervisors in both IT Departmental Support and the Information Technology Service Desk.

Key responsibilities include providing front-line Help Desk support at the Tech Hub counter, where you will resolve support calls from clients and meticulously update data within the Help Desk database. You will also be required to triage assigned support calls and client inquiries at the second level, dispatching them to other specialised support teams as necessary. A significant part of this role involves the imaging and deployment of personal computers to support the PC Replacement program, as well as active participation in PC Life Cycle and IT Asset Management processes. Furthermore, the position requires the successful candidate to perform other duties as assigned, ensuring comprehensive departmental support.

On the Service Desk side, the role involves providing front-line Help Desk Call Centre telephone support, processing voicemail and email requests for assistance. You will accurately log support calls from clients, entering all appropriate information into the Help Desk database. A vital aspect of this function is keeping employees and management updated on the current status of the corporate network and enterprise applications and systems through timely web postings and email notifications. General assistance to Information Technology staff, including following up on requests for information or action, is also a required duty, ensuring smooth operations and effective communication within the technology division.

Skills and Qualifications Required

To be successful in this Clerical/Non-Clerical Temp I position, candidates must be currently enrolled in a post-secondary Information Technology program, demonstrating a foundational understanding of modern technology environments. Familiarity with a wide variety of software is essential, including Microsoft Windows 10 and 7, Apple OS X, and the Microsoft Office suite (Word, Excel, PowerPoint), alongside enterprise email systems such as Microsoft Outlook. Practical hardware knowledge is also required, encompassing personal computers and peripherals like network printers, scanners, digital cameras, and mobile devices such as iPhones.

Hands-on experience with Microsoft Active Directory, networking principles, client/server and web-based architectures, and PC maintenance/repair is considered a valuable asset. Experience with Mobile Device Management would also provide a significant advantage. Beyond technical skills, exceptional customer service skills are paramount, coupled with a strong commitment to service excellence, quality, and clear client communication. The ability to attend various City sites across Mississauga is required, and occasional bending and lifting of equipment up to 40 lbs is necessary. Access to a private vehicle is an asset for fulfilling these site-specific duties. The City of Mississauga is committed to providing a supportive and inclusive environment, ensuring all employees can thrive.