Claims Associate - Slave Lake, AB

About the Role

This role at Walmart in Slave Lake, Alberta, focuses on obtaining proper credit from vendor partners and effectively managing inventory. You will be responsible for following company guidelines for merchandise handling while providing exceptional customer service to vendor partners, associates, and customers on the sales floor.

Your Responsibilities

You will assist in shrink prevention by timely scanning of all damaged and stolen merchandise.

You will maintain up-to-date records for returns, vendor return requests (RA), and recalls. This includes ensuring all associated paperwork, packing, and shipping are completed promptly and within company deadlines. Additionally, you will handle all SORT and Global Donation Merchandise.

You are responsible for continuously ensuring safety practices are followed, including proper disposal of chemicals, maintaining a clean and hazard-free claims area, and adhering to correct ladder usage and lifting techniques.

You will monitor merchandise returned through claims, protecting assets by ensuring proper processing and handling to minimise chargebacks. This includes recording and monitoring returns and shrink wins within the store.

You will maintain up-to-date knowledge of company policies, guidelines, and processes for handling damaged and recalled merchandise, ensuring all new store programmes and systems are continuously implemented and followed.

You will ensure adherence to the Return Manual by keeping claims current, minimising chargebacks, and completing Vendor Return Request Forms for all claims older than 45 days.

You will complete all General Merchandise Customer Value Programme (CVP) tasks.

You will provide support to the Office Support Associate (OSA) and Direct Store Delivery Associate as required.

Qualifications

Applicants must be 16 years of age or older.