BSA Practice Lead - Scotiabank, Toronto

AI Summary

This BSA Practice Lead role at Scotiabank in Toronto, Ontario, involves building and leading a high-performing Business Analyst practice. The position focuses on ensuring consistent, high-quality requirements and process design for IT Service Management (ITSM), IT Asset Management, IT Operations Management, and enterprise audit/regulatory delivery. Key responsibilities include driving audit-ready outcomes and scalable operations across various platforms. Candidates should possess 10-15+ years in Business Analysis or IT operations transformation, with deep expertise in ITSM, ITAM, and ITOM domains, alongside strong experience in audit and regulatory environments.

About the Role

As the BSA Practice Lead at Scotiabank, you will be instrumental in establishing and guiding a robust Business Analyst practice model, encompassing standards, intake processes, capacity planning, and governance. This pivotal role defines the ways of working for Business Analysts across critical areas such as IT Service Management (ITSM), IT Asset Management, and IT Operations Management, ensuring seamless integration with other platform teams. A core responsibility involves building a comprehensive talent strategy, which includes hiring, onboarding, developing skill frameworks, and creating essential BA playbooks.

The successful candidate will establish consistent artifacts, including detailed requirements (BRD/FRD, user stories), process flows, control narratives, and audit traceability, driving quality standards across both agile and waterfall delivery models. This position requires leading requirements and design efforts across various ITSM components like Incident, Problem, Change, Release, and Request management, as well as ITAM aspects such as HAM/SAM lifecycle, inventory, and entitlement. Furthermore, the role ensures alignment to enterprise service models, CMDB standards, and end-to-end operational workflows, embedding audit and control requirements into all solution designs to support management action plans and evidence packages for predictable delivery outcomes. Joining Scotiabank means becoming part of a purpose-driven, winning team committed to results within an inclusive and high-performing culture.

Ideal Candidate Profile

Scotiabank is seeking an experienced professional with 10 to 15 or more years in Business Analysis, ServiceNow delivery, or IT operations transformation to excel in this leadership position. Deep expertise across ITSM, ITAM, and ITOM domains, coupled with proficiency in the ServiceNow platform or an equivalent, is essential for success. The ideal candidate will demonstrate strong experience in audit and regulatory environments, including familiarity with Management Action Plans (MAPs), evidence lifecycle management, and audit validation processes. Proven leadership in building or scaling BSA/BA practices is a critical requirement.

This role demands structured thinking and rigorous attention to requirements, ensuring audit-grade precision in all outputs. An end-to-end process orientation, rather than just feature-level thinking, is highly valued. Excellent executive communication and the ability to influence senior stakeholders are paramount, alongside a strong governance discipline and a traceability mindset. The ability to thrive in environments characterized by high ambiguity, tight regulatory timelines, and multi-stakeholder engagement is crucial for effective delivery.