Branch Manager Trainee - TD Bank, Sherbrooke

About the Role

As a Branch Manager Trainee with TD Canada Trust in Sherbrooke, you will play a pivotal role at the frontline of TD Bank, driving exceptional customer experience and achieving key business results. This leadership opportunity focuses on mentoring a medium-sized team to foster great customer conversations and provide expert advice on banking solutions. You will be instrumental in building deep, lasting relationships with customers, understanding their financial needs, and ensuring a positive customer journey within the branch environment.

This position is designed for a strategic thinker who thrives on leadership and making a tangible impact. You'll contribute to the overall colleague experience at TD by embodying the principles of thinking like a customer, acting like an owner, innovating with purpose, and executing with speed and impact. This is a chance to develop your leadership skills and advance your career in banking.

Responsibilities

In this dynamic role, your daily activities will involve a blend of team leadership, customer engagement, and operational oversight to ensure the branch operates efficiently and effectively. Key responsibilities include:

• Mentoring the team on advice-giving strategies for banking solutions to improve overall customer experience and financial confidence.
• Promoting TD's image and goodwill within the community by actively participating in community events.
• Enhancing customer experience by understanding their financial needs and providing appropriate solutions.
• Acting as the highest point of escalation for the branch to ensure customer issues are handled effectively and participating in resolution when required.
• Overseeing complex branch administrative duties related to mutual funds, real estate secured credit, and other compliance-related issues.
• Ensuring overall employee scheduling is optimal for branch operations.
• Developing and implementing business development strategies within budget and communicating results to the team to meet business objectives.
• Ensuring the accuracy of all customer transactions as per TD's policies to achieve operational excellence.
• Mentoring the team on offering One TD solutions and building lasting relationships with customers.
• Liaising with Wealth and Business Banking teams to stay updated with processes, emerging issues, and industry regulations.
• Cultivating a positive and customer-focused work environment that builds productivity, innovation, operational improvement, and professionalism.

What You'll Bring

To succeed in this Branch Manager Trainee role, you will need a strong foundation in banking, leadership capabilities, and a commitment to customer service. We are looking for individuals with:

• An undergraduate degree and/or over 5 years of relevant experience.
• Completion of the Branch Compliance Officer (BCO) and IFIC or CSC Course.
• Strategic thinking abilities with extensive knowledge of advanced investing and credit processes, policies, programs, and systems to provide tactical direction to senior leadership.
• Proficiency in software tools including MS Office and internet applications.
• Strong communication skills to effectively liaise with customers, employees, and cross-functional teams.
• A thorough and accurate decision-making approach, exercising discretion and judgement skills when working with confidential information.
• A dedicated and committed leadership style that can positively influence the team and achieve results through effective negotiation, problem-solving, and communication skills.

This opportunity includes a mobility clause, requiring candidates to be mobile within the assigned district. Upon completion of the training program, you will be assigned to a compatible position, which may involve a transfer and geographic relocation to another TD location within your assigned region. Geographic mobility is a condition of this employment.

For this Québec-based role, mastery of a language other than French is required to provide support or deal with clients who need services and support in a language other than French.

Compensation and Perks

TD is committed to providing fair and equitable compensation opportunities to all colleagues. The base pay for this Branch Manager Trainee position ranges from $77,500 to $109,400 CAD. The actual base pay offered may vary based on your skills, experience, job-related knowledge, geographic location, and other specific business needs.

Our comprehensive Total Rewards package reflects the investments we make in our colleagues' financial, physical, and mental well-being. This includes a base salary, variable compensation, health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, and robust career development and reward and recognition programs. We are dedicated to providing the support our colleagues need to thrive, both at work and at home, through regular development conversations, training programs, and a competitive benefits plan.