Personal Banking Associate - TD Bank, Laval

About the Role

As a Personal Banking Associate at TD Canada Trust, you'll be on the frontline of TD Bank, playing a crucial role in building deep and lasting relationships with our customers. This is an opportunity to guide customers through their financial queries and banking needs, providing information and advice on a broad range of services, products, and solutions. You'll help existing and prospective TD customers, ensuring a positive customer experience by understanding their needs and connecting them with the right team members or internal Bank partners.

We are seeking individuals who are passionate about working with customers and helping them achieve their financial goals. This role is about establishing, building, and maintaining impactful relationships, assisting with everything from new accounts and investment advice to various banking solutions. Join us and contribute to a team that thinks like a customer, acts like an owner, innovates with purpose, and executes with speed and impact.

Your Impact

In this dynamic role, your daily contributions will directly enhance the customer experience and support branch operations. A typical day as a Personal Banking Associate may involve:

• Engaging customers in day-to-day advice needs, service transactions, digital education, and customer problem resolution related to banking solutions.
• Understanding customer needs and guiding customers to the right contact person for appropriate solutions while exercising good judgement in confidential matters.
• Building customer confidence in emerging digital banking trends by educating them on mobile, ATM, and online banking.
• Supporting the frontline staff with scheduled cash and non-cash transactions; resolving critical issues and reporting non-standard matters to management.
• Recommending improvements to work practices, branch operations, and processes to enhance customer experience and achieve operational excellence.
• Participating in the timely and accurate completion of business processes and procedures.
• Ensuring prepared documentation is accurate, reflects business intentions, and is consistent with relevant regulations and TD's Code of Conduct and Ethics.
• Helping build a positive and equitable work environment by promoting team effectiveness, participating in personal performance development, and sharing industry knowledge to achieve common objectives with colleagues.

Requirements

To succeed in this role, you should possess a blend of foundational knowledge, relevant experience, and strong interpersonal skills:

• High School diploma and/or 1+ years of relevant experience.
• Investment Funds Canada (IFC) or equivalent – to be obtained within 90 days of start date.
• Post-Secondary or Undergraduate degree (in a related field) preferred.
• Proficiency in using MS Office (Word, Excel and Outlook), branch software, and the internet.
• Knowledge of banking solutions and processes to effectively advise customers.
• A self-starter who works independently in a dynamic work environment through strong administration, organizational, planning, and time management skills.
• A dynamic, diligent, and effective influencer with a can-do attitude to exercise initiative and handle several tasks and changing priorities.
• A strong communicator with established customer experience skills who can effectively connect, both verbally and in writing, with customers and related teams in a courteous and effective manner.

About the Company

TD is one of the world's leading global financial institutions and the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses across Canada, the United States, and around the world. Our more than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience.

TD is deeply committed to being a leader in client experience, believing that all colleagues, no matter where they work, are client-facing. Together, we are reimagining what banking can be for our clients, colleagues, and communities. We offer a comprehensive Total Rewards package that reflects our investment in colleagues' financial, physical, and mental well-being, including health benefits, savings programs, paid time off, banking benefits, and opportunities for career development and recognition.

We are committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Through regular development conversations, training programs, and a competitive benefits plan, we provide the support our colleagues need to thrive both at work and at home. If you're passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.