Supervisor Transitional Housing - City of Ottawa, Ottawa

Position summary

The Supervisor is responsible for the direct operation of the City's family transitional housing, including the provision of offsite services. This role is part of the Housing Services within the Community & Social Services Department, offering a pathway for professionals seeking administration jobs Ottawa and City of Ottawa careers.

Responsible for the delivery of the most effective services possible to families who are clients of the Transitional Housing & Offsite Services; that is, to help them stabilize their situation and move to permanent accommodation well connected to essential resources. Supervise and lead the shelter case worker team in the delivery of case management services to clients, and the shelter support worker team in supporting and assisting clients who are residing at the family transitional site. Collaborate with other City service areas, community partners, community service agencies and hotels who provide services or accommodations to clients. Ensuring that family residential services are part of the community services system. Clients are to receive services in a well maintained, safe and secure environment with qualified staff.

What you'll bring

• Completion of 3 year university degree in Social Work, Psychology or related field
• Minimum of 5 years of experience in social services work
• 3 years supervisory experience in social services, health, residential services or other related field
• Designated Day 1 Ready language proficiency in French (oral, reading, writing) and English (oral, reading, writing)
• Ability to complete a Vulnerable Sector Check (Level 3) with the Police Services detachment

Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements.

• Issues of homelessness, particularly as they affect families
• Service delivery to vulnerable clients in a residential setting
• Components of a comprehensive case management system
• City and community resources appropriate to client needs
• Policies and procedures that impact on these clients
• Key elements of supervising staff generally and, specifically, in a 24-hour service facility
• Key elements of maintenance of the physical plant
• Must possess the training, experience and knowledge to organize the work and its performance
• Must be familiar with all applicable health and safety legislation, have knowledge of potential or actual workplace dangers, and know appropriate actions to ensure health and safety

Key duties

In this supervisory position supporting community and social services, daily responsibilities focus on client stability, facility safety, and team leadership across various locations.

• Direct operation of the City's family transitional housing and offsite services
• Deliver effective services to help client families stabilize and transition to permanent accommodation connected to essential resources
• Supervise and lead the shelter case worker team in delivering case management services
• Supervise and lead the shelter support worker team in supporting residents at the family transitional site
• Collaborate with other City service areas, community partners, community service agencies, and accommodation providers
• Ensure family residential services integrate seamlessly into the broader community services system
• Maintain a well-maintained, safe, and secure environment staffed by qualified personnel

About the employer

The City of Ottawa promotes the principles of diversity and inclusion and adheres to the tenets of the Canadian Human Rights Act and the Ontario Human Rights Code. The City encourages applications from members of Indigenous, Black and other racialized communities, persons with disabilities, women and non-binary persons, persons of all ethnic origins, religions, sexual orientations, classes, gender identities and expressions.

The City of Ottawa provides accommodation to applicants during all parts of the hiring process upon request, ensuring equitable access for all candidates pursuing City of Ottawa jobs.