Private Banking Associate - RBC, Ottawa

About this opportunity

This is an opportunity for candidates to express their interest in future Private Banking Associate positions at RBC in Ottawa. Qualified applicants will be contacted to review their resume in more detail. As a key member of the Private Banking team, you are responsible for creating an enhanced client experience by fulfilling incoming servicing requests via email and phone and identifying unmet client needs through discovery in daily interactions. You will also champion digital education to enable our clients to engage with RBC through the channel of their choice.

Day-to-day

In this role, you will act as an everyday banking expert specialized in delivering exceptional service and support. Your core responsibilities include:

• Deliver the Black Card Experience through high-level service and support, transaction excellence, digital education, and opportunity spotting
• Understand and deliver a tailored client experience to all Private Banking clients for incoming servicing requests in person, via email, and over the phone
• Resolve client concerns at first point of contact in a highly professional, timely, and accurate manner
• Maximize the use of technology and champion digital education to enable our clients to engage with RBC through the channel of their choice

Skills and experience

To succeed in this finance role, applicants should meet the following qualifications:

• Minimum of 2 to 3 years of banking experience
• Working knowledge of Microsoft Office Suite
• Proven client service skills
• Excellent organizational skills
• Completion of IFC or CSC (nice-to-have)
• Post-secondary education in Commerce or Business Administration (nice-to-have)
• Fluent in one of the following languages: French, Mandarin, or Cantonese (nice-to-have)

About the company

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. We offer a comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable, along with leaders who support your development.