Transit Technology Infrastructure Analyst - City of Ottawa, Ottawa

About the role

The Transit Customer Systems and Planning Service provides customer service, service planning, and technology and control systems support for OC Transpo. Dedicated to delivering service excellence to 100 million transit customers per year across conventional bus, para-transit, and rail operations, the department manages major, complex, multi-million dollar transit IT projects.

Your impact

As a Transit Technology Infrastructure Analyst, you play a critical role in supporting and advancing our transit technology framework. Your day-to-day responsibilities include:

• Implementing, monitoring, analyzing, administering, troubleshooting, and resolving technology infrastructure related issues within Transit Services
• Architecting and implementing assigned technology infrastructure solutions to meet client requirements and improve transit operations

Who we're looking for

To be successful in this position, candidates must meet specific educational, knowledge, and competency requirements, featuring strong technical expertise and interpersonal abilities.

• Completion of 3 year university degree in computer science or other related field
• Minimum of 5 years of network related experience
• Superior knowledge of the most recent server O/S including MS Windows, VMWare ESXi, etc.
• Knowledge of network security products such as VPN, Firewalls and Intrusion detection
• Knowledge of Active Directory, LDAP and Enterprise directory services
• Solid working knowledge of applications such as MS SQL, Citrix, Antivirus, MS SMS and Windows desktop operating system
• Understanding of backup software such as HP data protector and Veeam Backup and Replication
• Knowledge of High Availability and Disaster Recovery concepts and implementation strategies
• Knowledge of server management technology such as Solarwinds
• Knowledge of local and wide area networks including CISCO switches and routers, cabling & TCP/IP protocol
• Knowledge of Application Delivery Controllers (F5)
• Understanding of enterprise wide networking concepts and related security issues
• Knowledge of voice and data telecommunication concepts including converged networks such as VOIP
• General knowledge of transit services and applications that are dependent on the network
• General knowledge of client services best practices and system (Marval)
• Must possess the training, experience and knowledge to organize the work and its performance
• Knowledge of applicable health and safety legislation, including the rights and duties of workers
• English oral, reading, writing language proficiency

Candidates must also demonstrate key competencies, skills, and abilities:

• Able to troubleshoot and resolve complex technical problems
• Able to analyze statistics and trends and forecast future requirement
• Able to write reports, documentation, procedures
• Able to work calmly and systematically under stressful situations
• Able to provide technical leadership and take initiative
• Able to liaise effectively with all levels of staff, city partners and vendors
• Able to plan for the impact of technology changes on Transit Services
• Tactful and helpful with other staff
• Able to interact with other organizations’ technical staff effectively
• Well organized and reliable
• Able to handle multiple tasks and to work independently with minimum supervision

Why you'll love it here

The City of Ottawa promotes the principles of diversity and inclusion, adhering to the Canadian Human Rights Act and the Ontario Human Rights Code. We offer an environment that encourages applications from Indigenous, Black, and other racialized communities, persons with disabilities, women, non-binary persons, and people of all backgrounds, religions, and sexual orientations. Accommodations are available throughout the hiring process upon request.