Senior Manager, SAM Remediation - Scotiabank, Toronto

AI Summary

This role is for a Senior Manager, SAM Remediation & Operations at Scotiabank in Toronto, Ontario. The position involves providing strategic and operational leadership for Software Asset Management (SAM) execution, ensuring effective remediation and compliance outcomes.

Key duties include overseeing end-to-end SAM remediation, managing operational processes, and driving risk reduction. Top requirements include over eight years of progressive experience in SAM or related technology operations, with demonstrated leadership in managing operational and compliance-focused teams.

About the Role

As a Senior Manager, SAM Remediation & Operations at Scotiabank, you will provide strategic and operational leadership for Software Asset Management (SAM) execution. This critical role ensures that discovery, remediation, lifecycle management, and operational processes effectively deliver measurable risk reduction and robust compliance outcomes. You will own and oversee the end-to-end SAM remediation and issue-management delivery model, including discovery-related issues, data quality remediation, and prohibited software management. Your responsibilities extend to ensuring effective remediation of discovery, data quality, and compliance risks, maintaining a strong enterprise audit and compliance posture. The role involves partnering with various SAM teams, Other IT, Security, and Business stakeholders to drive successful outcomes. Furthermore, you will be responsible for reporting on operational performance, risk reduction, and continuous improvement initiatives, acting as an escalation point for audits, operational risks, and stakeholder issues. This leadership position also involves coaching and developing SAM team members, fostering an inclusive and high-performing culture within the team.

Skills and Experience for Success

To succeed in this Senior Manager role, candidates should possess at least eight years of progressive experience in Software Asset Management (SAM), IT Asset Management, or related technology operations roles. Demonstrated leadership experience managing operational, remediation, or compliance-focused teams within a complex enterprise environment is essential. Proven experience leading SAM or other technology remediation activities is required, including expertise in discovery and data quality issue resolution, non-compliance technology remediation, and audit and risk response support. A strong understanding of SAM operating models is crucial, with clear distinctions between remediation and operational execution, and other functions like license reconciliation and entitlement management. Hands-on experience with enterprise SAM platforms, such as ServiceNow SAM Pro or an equivalent, is necessary to support operational issue tracking and remediation. Strong knowledge of IT service management practices, including incident, problem, and task management workflows, is also expected. The ability to partner effectively with IT Operations, CMDB, Security, Procurement, and Business stakeholders is vital, alongside strong analytical, prioritization, and decision-making skills to manage competing operational risks. Excellent communication skills are paramount, including the ability to provide clear, executive-level reporting on remediation status, risk, and outcomes, contributing to overall operational excellence and compliance.