Posted: May 30, 2026
Aggregated from workday. View original posting at manulife.wd3.myworkdayjobs.com. Apply directly with the employer.
Salesforce Support & Enablement Consultant, Waterloo, Ontario is listed at Manulife in Waterloo, ON. The Beaver Board aggregates this opening from the employer's career page — apply using the button below to reach the official application. Browse more jobs at Manulife.
Manulife Wealth, a leading provider of insurance and wealth solutions for Canadian families, is seeking a Salesforce Support & Enablement Consultant. This role is crucial within the Field Technology Services team, supporting our Salesforce Financial Services Cloud offering for advisor practices. You will partner directly with Manulife Wealth advisors, providing remote support to guide them through platform adoption, ensuring seamless implementation and optimal utilisation. The consultant also acts as a conduit to the Continuous Delivery Organization, communicating advisor needs, challenges, and feedback to align platform capabilities with the unique requirements of financial advisors and wealth management operations. Ideal candidates possess strong Salesforce expertise, excellent communication skills, and a collaborative mindset for this hybrid role based in Waterloo, Ontario.
As a Salesforce Support & Enablement Consultant, you will provide expert guidance and day-to-day virtual support to advisors utilising Salesforce Financial Services Cloud, offering how-to assistance, best practices, workflow coaching, and troubleshooting. You will design, deliver, and continuously improve enablement materials such as quick reference guides, walkthroughs, knowledge articles, and live virtual training sessions to accelerate advisor proficiency. This position involves acting as the liaison between advisor practices and the Continuous Delivery Organization, translating business needs into clear requirements and user stories. You will identify common questions, adoption barriers, and recurring issues, tracking themes and recommending processes, training, or platform improvements. Furthermore, you will partner with internal stakeholders including Field Technology, Operations, Compliance, and Product/Delivery teams to align priorities, communications, and readiness for platform releases.
Candidates for this role should possess a minimum of five years of hands-on experience with the Salesforce platform. This includes at least one year of experience with Salesforce Financial Services Cloud, coupled with client-facing support or enablement experience and knowledge of wealth workflow processes. Excellent communication, analytical, and problem-solving skills are essential for success in this position. Preferred qualifications include relevant Salesforce certifications, such as Salesforce Administrator, Financial Services Cloud Accredited Professional, or Data Architect. Bilingualism in English and French is considered a valuable asset.
At Manulife, we are committed to empowering our employees to learn and grow the career they desire. We offer a flexible environment that recognises and supports well-being and inclusion, fostering a culture where these values are paramount. As part of our global team, you will be supported in shaping the future you wish to see. Eligible employees receive a wide array of customisable benefits, including health, dental, mental health, vision, short and long-term disability, life and AD&D insurance coverage, adoption/surrogacy, wellness benefits, and employee/family assistance plans. We also provide various retirement savings plans, including a pension and a global share ownership plan with employer matching contributions, alongside financial education and counselling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, as well as the full range of statutory leaves of absence. The salary range for this role is expected to be between $73,725.00 CAD and $122,875.00 CAD, with actual salary varying based on market conditions, geography, and relevant job-related factors. Employees also have the opportunity to participate in incentive programs tied to business and individual performance.
