Sales Director, Microsoft Jobs Vancouver, BC

AI Summary

This Sales Director role at Microsoft Canada in Vancouver, BC, leads high-performing sales teams focused on driving digital transformation for corporate and public sector customers. Key duties include fostering deep customer and partner relationships, leveraging AI-powered solutions, and ensuring business excellence. The position requires significant people management experience and a strong background in sales and negotiation.

About the Role at Microsoft Canada

The Account Team Sales Manager plays a pivotal role in driving Microsoft's growth within the Small Medium Enterprises and Channel (SME&C) segment. This leadership position involves building, motivating, and mentoring a high-functioning sales management team across various disciplines to lead digital transformations for Corporate accounts. The successful candidate will guide their teams to engage with customers, addressing key business priorities and helping them develop roadmaps for technology adoption and usage. A deep understanding of the Public Sector across Canada, as well as Western Canada's diverse industries, is beneficial. This role is instrumental in shaping the future of business for both Microsoft and its clients by orchestrating resources, championing customer-centricity, and maintaining business excellence. The focus is on leveraging Microsoft Solution Areas such as Cloud & AI platforms, AI business solutions, and security to accelerate digital transformation into the Microsoft cloud.

Driving Customer Success and Business Excellence

This Sales Director will be accountable for driving business growth through a relentless focus on customer and partner obsession. This involves ensuring high standards for customer relationships across teams, serving as an escalation point for customer issues, and acting as an executive sponsor for key accounts. The leader will coach teams to identify new customer contacts, build engagement, and advocate for the voice of the customer within Microsoft. Furthermore, the role demands strategic management of partner relationships to drive scale and revenue, influencing partners to consider diverse solution needs. In terms of business excellence, the director will lead teams in prioritizing and managing the renewal process, creatively addressing options with internal partners and customers to maximise business outcomes. This includes understanding risks and opportunities for growth, representing the full business picture to management, and driving teams to deliver on growth targets and on-time renewals. The position also involves coordinating resources across teams to execute territory plans, ensuring future-focused pipeline coverage, and fostering strategic thinking about opportunities, especially regarding AI and cloud conversations.

Leadership and Expertise

As a respected leader, this role requires the ability to attract, retain, and develop top talent, inspiring a culture of customer-centricity and sales excellence through collaboration with extended teams. The Sales Director will deliver success through empowerment and accountability, modelling, coaching, and caring for their team members. A key aspect is maintaining product and solution expertise, coordinating across teams to share systematic methods for staying up to date on Microsoft offers and solutions. This involves developing and implementing plans to build and maintain expertise, ensuring teams have dedicated time for training and development, and holding both self and team accountable for personal development plans. The role also involves directing and executing talent acquisition, recruiting, succession planning, and change management initiatives, positioning the incumbent as a thought leader and trusted advisor to executive-level business decision makers across their business areas.