Supervisor, Attendance & Lost Time - City of Mississauga

Responsibilities

As part of City of Mississauga careers in administration, you will work at the intersection of operations, human resources, labour relations, health and safety, and employee support to foster a healthy, inclusive, and productive workforce.

• Work closely with HR representatives, Labour Relations and Legal to ensure compliance with policies including WSIB, Weekly Indemnity, STD, LTD, modified work, gradual return to work and accommodations.
• Manage and streamline the culpable absenteeism program while ensuring processes comply with MiWay discipline processes, follow the collective agreement, and meet the City Respectful Workplace policy and legislative requirements.
• Implement and monitor programs and processes consistently while coordinating and attending meetings and administering correspondence.
• Provide supervision and oversight to a team of Specialists – Attendance Support & Management, recommending strategies for program improvement at a micro and macro level.
• Evaluate the effectiveness of the Attendance Support and Management program, provide advice and consultation to all levels of management and staff, and liaise with stakeholders to minimize lost time.
• Manage cases in accordance with the City attendance management program and policies, collaborating with Disability Management Specialists and Employee Health Services to develop return-to-work or accommodation plans.
• Provide supervision to Transit Coordinator - Employee Operations to ensure efficient and effective pay transaction processing within required timelines and CBA requirements.
• Assist in developing and providing ongoing training programs to increase awareness of the Absenteeism/Lost Time/Attendance Support & Management Program while ensuring legislative compliance.
• Compile and prepare documentation pertinent to Human Rights Tribunal of Ontario (HRTO) applications and attend Tribunal Hearings/Mediations on behalf of the City.
• Participate actively in ongoing professional development opportunities, committees, and projects such as the Joint Health & Safety Committee, Customer Experience Initiatives, and Lean initiatives.
• Prepare statistical reports, data analysis, trends, and recommendations as needed.

Requirements

• Minimum of five years leadership or supervisory experience.
• Minimum four year undergraduate degree in Human Resources Management, Employment Law, Mediation, Conflict Resolution, Occupational Health, Disability Management, Business Administration, or a related field, or an equivalent combination of education and related work experience.
• Experience working in Human Resources functions with comprehensive knowledge of Human Rights and Employment legislation, including the Ontario Human Rights Code, Occupational Health and Safety Act, Bill 132, and Employment Standards Act.
• Strong communication and presentation skills, with the ability to engage effectively with employees, union representatives, management, and senior leaders.
• Excellent team player capable of learning and sharing knowledge in a team environment.
• Superior problem solving, mediation, facilitation, and analytical skills.
• Demonstrated ability to analyze complex issues, identify trends, and implement sustainable solutions.
• Experience using data and analytics to support operational and workforce decisions.
• Exceptional interpersonal, coaching, facilitation, and conflict-resolution skills.
• Demonstrated ability to coordinate, implement, and provide training/education to a broad range of stakeholders.
• Strong attention to detail with demonstrated experience using data and analytics to support operational and workforce decisions.
• Experience with data management and statistics as well as occupational and non-occupational disability claims management is preferred.
• Experience working in a unionized environment is considered a strong asset.
• Knowledge of disability claims management, attendance management systems, and workforce reporting is an asset.

About the employer

MiWay is one of Canada's largest municipal transit systems, providing safe, reliable transportation to millions of customers each year. Operating within the City of Mississauga, the organization is committed to creating a respectful and supportive workplace that fosters a culture of equity, diversity, and inclusion which broadly reflects the communities and residents it serves.

Compensation and perks

• Meaningful work that supports thousands of employees across the organization.
• Exposure to complex and high-profile employee relations and workforce management initiatives.
• Opportunities for leadership development and professional growth.
• A collaborative and supportive work environment.
• Competitive compensation and a comprehensive benefits package.
• OMERS pension plan participation.
• The opportunity to influence programs that improve employee health, wellness, engagement, and operational effectiveness.