Mall Store Sales Associate - Sleep Country, Ottawa

AI Summary

This full-time Mall Store Sales Associate role at Sleep Country in Ottawa, Ontario, focuses on engaging customers to identify their needs and promote quality sleep products. The successful associate will represent both the Sleep Country and Endy brands, ensuring best-in-class customer experience and efficient sales processing. Ideal candidates will possess a strong customer focus and be available for various shifts, with sales or customer service experience considered an asset.

About the Mall Store Sales Associate Role

As a dedicated Mall Store Sales Associate with Sleep Country, you will play a pivotal role in connecting customers with the perfect sleep solutions. This position involves actively engaging with customers to understand their specific needs and desires, effectively promoting a wide range of quality sleep products and comprehensive service offerings. You will be instrumental in maintaining the visual appeal of our stores through meticulous product presentation, consistent replenishment, and diligent store housekeeping, ensuring an inviting shopping environment for every customer. Working collaboratively as part of a dynamic sales team, your contributions will be key to exceeding collective goals and expectations. You will proudly represent both the esteemed Sleep Country and Endy brands, delivering best-in-class customer experiences and expertly addressing all customer inquiries. Responsibilities also include efficiently processing sales orders using a tablet or point-of-sale system, and diligently capturing valuable email addresses, customer insights, and product experiences to report back to the team, fostering continuous improvement in our customer approach and product development program.

Qualifications and Experience We Value

For this Mall Store Sales Associate position, we are seeking individuals who demonstrate a positive, optimistic attitude and a strong customer focus. While 1 to 3 years of experience in sales, retail, or customer service is considered an asset, it is not mandatory, as Sleep Country is committed to investing in the right person who shows potential and dedication. We value ambition and a willingness to commit to continuous education and learning, fostering professional growth within our sales program. Critical thinking skills and the ability to independently tackle problems are highly regarded. Familiarity with Mac and Google Suite systems is beneficial, and knowledge of Zendesk or other help desk systems, as well as Shopify or online store management systems, is also considered an asset. Candidates must be available to work a flexible schedule, including days, evenings, and weekends, to meet the diverse needs of our customers and the store.

Why Join the Sleep Country Sales Team?

Joining the Sleep Country sales team means becoming part of an industry-leading organization recognized as one of Canada’s Most Admired Corporate Cultures in 2023. This full-time position offers a competitive compensation package, including a base salary of $6,000.00 plus uncapped competitive commission and monetary bonuses for achieving monthly targets, ensuring there are no limits to your earning potential. We are deeply committed to our associates' growth, providing extensive sales training on our diverse range of sleep products and services, alongside access to comprehensive training and development platforms. Our benefits package is robust, featuring full medical and dental benefits, a Deferred Profit Sharing Program, and an annual Wellness Credit of up to $250.00 for products or services that enhance your health and well-being. Furthermore, our Associate Discount Program allows you to enjoy some of the world’s best sleep products at a reduced cost. We also offer maternity/parental leave top-up benefits, a Tuition Reimbursement Program covering both professional and personal development, long service awards, and an Associate Referral Program. Sleep Country fosters a diverse and inclusive work environment, valuing every associate and providing a paid day off to volunteer at a local charity of choice, reinforcing our commitment to community and our customers.