Home Support Supervisor - Spectrum Health Care, North York

AI Summary

This Home Support Supervisor role at Spectrum Health Care in North York, ON, involves leading a team of Personal Support Workers in the community. Key duties include providing training, coaching, and performance management to staff, assessing patient needs, and ensuring timely resolution of patient concerns. Top requirements include current CNO registration, at least three years of progressive leadership experience, preferably in a community setting, and a valid driver's license with access to a reliable vehicle.

About the Home Support Supervisor Role

As a Home Support Supervisor with Spectrum Health Care, you will play a pivotal role in delivering exceptional patient care within the North York community. This position involves leading and supporting a dedicated team of Personal Support Workers (PSWs) who provide essential home care services. Your responsibilities will include travelling to patient’s homes to assess their needs, formulating comprehensive plans of care, and monitoring progress towards established outcomes. You will work collaboratively with multidisciplinary teams, ensuring a coordinated approach to patient well-being. A core aspect of this supervisor role is staff management, which encompasses providing ongoing training, coaching, and performance management to foster a high-performing team. You will conduct performance appraisals and, when necessary, implement progressive disciplinary action to maintain service quality and professional standards. Gathering and analyzing patient and employee feedback is crucial, alongside monitoring key indicators such as caseload volume, staff turnover, and satisfaction levels, all contributing to the continuous improvement of our home support services. Ensuring that all patient concerns and complaints are addressed and documented promptly is also a key responsibility, reinforcing our commitment to patient satisfaction and quality care.

Qualifications and Skills for Success

To excel as a Home Support Supervisor, candidates must possess current registration with the Colleges of Nurses of Ontario (CNO) in good standing, demonstrating a foundational commitment to professional standards in health care. A minimum of three years’ experience with progressive leadership responsibilities as a direct supervisor is essential, with a preference for experience gained in a community setting, which aligns with the nature of our home support services. Given the requirement to travel to patient’s homes across the community, a valid driver's license and access to a reliable vehicle are mandatory. The successful candidate will demonstrate exceptional interpersonal skills and the ability to handle difficult situations with objectivity and consistency, crucial for both staff management and patient interactions. Strong verbal and written communication skills in English are required for effective report writing and team collaboration, with additional language skills considered a valuable asset. Furthermore, a solid knowledge of the principles, practices, and methods of community nursing and service delivery to patients is vital, alongside experience in program development, implementation, and evaluation. These skills are fundamental to providing comprehensive and compassionate home care support.

About Spectrum Health Care

Spectrum Health Care is proud to be recognized as one of Canada’s Best Managed Companies, an esteemed honour that reflects our commitment to overall performance, sustained growth, strategic capabilities, innovation, culture, and leadership. We are dedicated to fostering a culture of diversity, equity, and inclusion, striving to build a workforce that mirrors the diverse communities we serve. Our organization believes that a diverse workforce is key to our continued growth and success in providing exceptional health care services. We are committed to providing support for accommodations throughout the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act 2005, ensuring an inclusive application experience for all prospective employees.