Home Care Coordinator - Spectrum Health Care, Montreal

About this opportunity

Spectrum Health Care, through its Amika division, is seeking a dedicated Home Care Services Coordinator to join `les` équipes `des` professionnels `nous` oeuvrons à Montréal, QC. This pivotal administration role offers `une` unique opportunity to manage `les` plannings `des` intervenants and ensure seamless service delivery `pour` `nos` valued clients. `Nous` recherchons `une` personne proactive `avec` `une` forte `exp`érience en coordination `pour` maintenir `une` communication fluide `avec` `les` familles et `les` clients. This is `une` excellent chance to contribute to `des` services essentiels in `une` dynamic environment.

• Manage intervenant schedules.
• Respond to a high volume of calls based on their priority.
• Apply protocols, ensure client follow-up, and maintain proactive communication `avec` `les` familles et `les` clients.
• Establish and maintain `une` relationship of trust `avec` `nos` clients (individuals and institutions).
• Provide support and accompaniment to intervenants.
• Prioritise, take `des` decisions, and act quickly in `un` environnement dynamique.
• Actively contribute to the continuous improvement `des` processes and demonstrate creativity `pour` résoudre `les` problèmes opérationnels.

Who we're looking for

We are searching `pour` `une` candidate `avec` `une` solide `exp`érience et `des` compétences avérées `pour` exceller dans ce rôle exigeant. `Une` combinaison `des` qualifications suivantes est essentielle `pour` réussir `avec` `nous` et `pour` servir `nos` communautés `avec` excellence. `Nous` valorisons `une` approche proactive et `une` capacité à travailler dans `un` environnement à rythme rapide.

• College diploma (in care, logistics, administration, or another pertinent field) or an equivalent combination of training and `exp`érience.
• 3 to 5 years of `exp`érience in call management and staff supervision/coordination.
• Mandatory `exp`érience in customer relationship management.
• Skills in coaching, training, accompaniment, and conflict/crisis management.
• `Exp`érience in a high-volume, fast-paced environment.
• `Exp`érience in dispatching.
• Bilingualism required (French / English) `pour` communicate `avec` `notre` clientèle.
• Proficiency `avec` computer tools (Microsoft Office, Teams, etc.).
• `Exp`érience in a care environment (clinics, hospitals, home care, etc.) (asset).
• Knowledge of Quebec geography (asset).

Your impact

As a Home Care Services Coordinator, your `exp`érience and dedication will directly contribute to the well-being of `nos` clients and the efficiency of `nos` operations. You will play `une` rôle crucial in supporting `les` intervenants and ensuring `une` high standard of care, making `une` tangible difference in `les` lives `des` individuals `nous` servons. `Nous` valorisons `une` approche collaborative `pour` l'amélioration continue `des` services et `nous` nous engageons à favoriser `une` culture de diversité, équité et inclusion `pour` tous `les` membres de `notre` équipe.