Damage Insurance Agent - RBC, Montréal

Position summary

As an RBC bilingual Licensed Insurance Advisor for Home and Auto in Montréal, you will be the trusted voice providing insurance advice and options to help clients protect what is important to them. In this administration and sales-focused career opportunity, you combine empathy, helpfulness, and friendliness with a detail-oriented approach to problem-solving and delivering an exceptional client experience. You will contribute to individual and team goals by recommending personalized home and auto insurance solutions to new and existing clients while connecting them with partners across the organization.

Responsibilities

• Provide insurance advice and solutions to clients based on their needs through inbound calls
• Exhibit a consistent, positive client experience with every conversation and resolve client concerns at first point of contact, demonstrating relationship building through meaningful discussions
• Complete personalized needs assessments and reviews by leveraging tools, resources, and calculators to demonstrate value and support advice recommendations
• Demonstrate a solid understanding of regulatory risk when underwriting and updating home and auto insurance policies
• Use procedures effectively and seamlessly during conversations with clients
• Cultivate and maintain relationships with partners to work as one RBC team

Skills and experience

To succeed in this role, candidates must meet specific must-have qualifications and benefit from preferred nice-to-have attributes:

• Possession of the Quebec Damage Insurance certificate delivered by l’Autorité des marchés financiers or the willingness and ability to successfully obtain it and the General Insurance License for Ontario and other provinces with training offered by RBC
• Bilingualism in English and French required to regularly serve clients
• Exceptional customer service skills with the ability to build strong relationships and connect with clients
• Flexibility to work all shifts within the hours of operation, Monday through Friday, 8:00 AM to 8:30 PM
• Digital literacy across a broad range of services including smartphones, tablets, and laptops
• Post-secondary education (nice-to-have)
• Knowledge of insurance products (nice-to-have)
• Customer service and or sales experience in a contact centre environment (nice-to-have)

Compensation and perks

At RBC, you have access to comprehensive resources to help build your career and personal life. Perks and total rewards include:

• Working with an award-winning team recognized for diversity and inclusion
• A comprehensive Total Rewards package prioritizing overall wellbeing, featuring flexible and modern benefits, competitive compensation, and stock options
• An inclusive, supportive workplace culture that celebrates unique perspectives, backgrounds, and experiences
• Dedicated leaders invested in your success, offering continuous learning programs, tools, and opportunities to try new things
• Flexible work arrangements and supportive leadership catering to your personal and professional needs
• An opportunity to have real impact on the lives of clients and communities
• Access to RBC software tools designed to boost productivity