Branch Manager - RBC, Gatineau

About the role

As a Branch Manager with RBC in Gatineau, you act as a local market leader motivating and coaching your team to create a memorable experience for clients. Inside and outside the branch, you capitalize on emerging market opportunities and act as an RBC Ambassador within the community. Sharing common goals, vision, and values with other partners, you build relationships and encourage collaboration across all roles while stewarding digital enablement and multichannel usage. You support the ongoing development of staff through consistent routines to ensure a high level of employee capability and engagement.

Your impact

• Deliver results and support new client acquisitions through multiple channels, including your own team and local partners
• Lead change and allocate resources to meet the needs of the community, growing sales, revenue, and market share
• Ensure high employee engagement through recruiting, talent management, development, and career planning
• Inspire, orchestrate, and pioneer superior retailing excellence to deliver a memorable client experience
• Coach your team on client advice and education, problem resolution and prevention at first point of contact, and advocate for digital enablement and multichannel usage
• Take appropriate actions to close gaps identified through operational, credit effectiveness, and compliance reviews and reports

Requirements

To succeed in these RBC jobs, applicants must meet specific must-have criteria, with additional nice-to-have qualifications being an asset.

• Mutual Funds accreditation (IFIC or CSC) and minimum 2 years of licensed mutual funds sales experience within the last 3 years
• Completed an acceptable mutual fund branch management exam offered by the CSI, or ability to write an exam within 4 months of start date
• Minimum 3 years in a people management role
• Entrepreneurial business acquisition mindset
• Ability to employ digital channels, drive client awareness, and ensure your team is enabling clients with RBC digital access
• Bilingualism (English and French) required, as you will regularly serve our clients with English and French-speaking needs
• Experience in both business and personal banking (nice-to-have)
• Strong track record of building and maintaining client relationships in the finance or service sector (nice-to-have)