Councillor's Assistant I - City of Ottawa, Ottawa

The opportunity

Are you looking for administration jobs Ottawa offers within municipal government? The City of Ottawa has multiple temporary full-time and part-time opportunities for a Councillor's Assistant I supporting City Council and Elected Representatives. In these City of Ottawa jobs, you are responsible for leading and coordinating day-to-day constituency case management, legislative and policy research, scheduling and administrative processes, communications, and community-engagement activities for the office of a City Councillor. You will work with considerable independence and judgment within the Councillor's direction while escalating matters involving significant operational risk.

Who we're looking for

To qualify for these City of Ottawa careers, candidates must meet specific education, experience, and knowledge requirements:

• Completion of 2 years of community college in Business/Office Administration (experience and formal training combined with demonstrated performance may substitute).
• Minimum of 3 years of general office administration, customer service or related experience.
• Knowledge of the mandate, roles, and responsibilities of a large public-sector organization.
• Principles and practices of office management, record keeping, filing, and database management.
• Understanding of organizational structures and governance frameworks in a complex organization.
• Knowledge of applicable health and safety legislation, including worker rights and duties.
• Ability to communicate effectively, maintain confidentiality, work in a political atmosphere, and exercise tact, discretion, and sound judgment.

Day-to-day

Your daily responsibilities span administrative support, legislative functions, and public engagement for the councillor's office:

• Managing and coordinating constituent inquiries, concerns, and complaints, determining operational follow-up, and escalating high-risk matters.
• Communicating approved information and the Councillor's established position to City staff, residents, stakeholders, and the media.
• Ensuring requests and inquiries are actioned by City staff and maintained in the office database and tracking systems.
• Maintaining financial records, ordering supplies, and monitoring the Constituency Services Budget in accordance with the Council Expense Policy.
• Overlooking scheduling, invitation management, and coordinating briefing materials, background information, and draft speaking points.
• Monitoring Standing Committee recommendations, City Council decisions, and reviewing agendas for Council, Committees, and Local Boards.
• Researching and drafting motions, inquiries, amendments, and conducting research on policy issues and departmental initiatives.
• Coordinating operational liaison with the Mayor's Office, members of council, and senior city staff.
• Attending public meetings, organizing community events, preparing presentation materials, and managing social media and online presence.

Why you'll love it here

Working with the City of Ottawa places you at the heart of municipal governance in Ottawa, ON. The organization promotes principles of diversity and inclusion, adhering to the Canadian Human Rights Act and Ontario Human Rights Code. The City provides accommodations to applicants during all parts of the hiring process upon request and supports a collaborative public sector environment.