Client Services Coordinator - Spectrum Health Care, Mississauga

About the role

Spectrum Health Care is hiring a Client Services Coordinator for a contract position in Mississauga. This fully in-office role focuses on providing exceptional client support, managing high call volumes, and working collaboratively within a dedicated healthcare team. Ideal candidates will have strong organizational skills and the ability to multitask effectively in a fast-paced office environment.

What you'll bring

• Minimum 2 years office experience with high school diploma or equivalent
• Medical Office Admin Certificate
• Excellent customer service and communication skills in English, with additional languages considered an asset
• Proficiency in Microsoft Office, Word, Outlook, and ability to learn new software or proprietary software quickly
• Experience in healthcare industry preferred but not required
• Minimum of 2 years working in an office setting
• Must be able to work weekends on rotation
• Ability to handle a high volume of calls while delivering exceptional customer service
• Ability to multitask and prioritize
• Medical terminology knowledge an asset but not required

Key duties

• Works collaboratively with community PSW and Nurses, and assists with the scheduling and coordination of PSW and Nurse services
• Liaises with clients, staff, and community partners
• Acts as a problem solver for clients and responds to inquiries from HCCSS and employees
• Reports client and staff concerns to Home Support Supervisor
• Liaises with the HCCSS representatives regarding client care
• Collects and enters all pertinent client data into the computer system
• Provides lists, schedules, and performs other administrative duties to support the personal support worker and Nurse program

About the company

Spectrum Health Care is thrilled to be named one of Canada’s Best Managed Companies. This award recognizes top companies across Canada for overall performance, sustained growth, strategy, capabilities and innovation, culture and commitment, and leadership. Spectrum Health Care is committed to fostering, cultivating, and building a culture of diversity, equity, and inclusion within the organization.