Bilingual Customer Account Specialist III - TD Bank, Ottawa

AI Summary

This Bilingual Customer Account Specialist III role at TD Bank in Ottawa, Ontario, focuses on providing professional customer support and managing financial inquiries. You will assist customers with various banking needs and help resolve financial difficulties. Key duties include offering advice on products and services, ensuring customer satisfaction, and identifying cross-sell opportunities. Top requirements include being bilingual in French and English, possessing exceptional listening skills, and demonstrating digital literacy.

About the Role and Your Impact

As a Bilingual Customer Account Specialist III with TD Bank in Ottawa, you will be the voice of the bank, providing courteous, efficient, and professional customer service. Your primary focus will be to understand and meet the current and future needs of customers by proactively offering information, advice, and guidance related to their financial situation. This role involves handling a range of moderate to high complexity financial product and service inquiries through inbound and outbound calls, ensuring problems are resolved effectively the first time. You will play a crucial part in supporting customers through various banking needs, including early-stage delinquency, and contributing to the achievement of business objectives by fostering strong customer relationships and identifying cross-sell opportunities. Your dedication to delivering an outstanding customer experience is essential to TD's success.

Building Your Career at TD

TD Bank is deeply committed to supporting the career growth and development of its colleagues. As a valued member of the Customer Assistance team, you will participate in ongoing training and coaching support, including comprehensive in-person onboarding sessions, to continuously enhance your knowledge and expertise. You will contribute to a positive work environment, collaborating with colleagues and participating in knowledge transfer within the team. Regular career, development, and performance conversations with your manager, alongside access to mentoring programs, will help you unlock future opportunities and build a fulfilling career path. This role offers the chance to make a meaningful difference to our business, our customers, and our communities, while fostering a respectful workplace where diverse perspectives are valued and everyone has fair opportunities to grow their professional experience.

What You Need to Succeed

To excel in this role, candidates must be bilingual in French and English, possessing exceptional listening skills and a genuine curiosity to help customers resolve their concerns. A high school diploma or equivalent is required, with 2+ years of relevant experience being an asset, particularly in collections, credit, or call centre banking. You should demonstrate a high professional manner, sound judgment, and strong time-management skills. The ability to multitask efficiently across computer systems and applications, coupled with digital literacy, is crucial for success. Flexibility, resiliency, and a positive attitude are also key attributes for navigating challenging customer situations and delivering legendary service.