Posted: June 23, 2026
Accounting Officer - Scotiabank, Montreal is listed at Scotiabank in Montreal, QC. The Beaver Board aggregates this opening from the employer's career page — apply using the button below to reach the official application. Browse more jobs at Scotiabank.
As a vital member of the Operations and Corporate Services team, this Accounting Officer supports Reconciliation activities, working in close partnership with Domestic Branches, internal partners, and various external vendors. The role provides specialized reconciliation services within a customer-focused centralized Centre of Expertise environment. Key responsibilities include reconciling, balancing, investigating exceptions, and processing adjustments to customer accounts and the Bank’s general ledger asset and liability accounts in accordance with approved procedures. The Accounting Officer also provides day-to-day operational assistance and guidance to team members as it relates to reconciliation activities, ensuring seamless service delivery.
This position is instrumental in delivering an exceptional customer experience by providing best-in-class customer service through the timely and accurate handling of all inbound inquiries received via multiple channels within established Service Level Agreements and service quality standards. The officer ensures that daily work volumes within the assigned reconciliation area are organized and distributed amongst team resources, and that service and quality levels are consistently maintained. This involves daily verification and approval of team member processing where required, as well as recommending and assisting with reallocation of resources in areas requiring additional support due to unplanned activities.
The Accounting Officer ensures and reports on trending or risk-related issues within the transits serviced, initiating and contributing recommendations to address root causes with a view to driving increased efficiency balanced with reduced operational risk within the team. This includes ensuring the accurate and timely completion of daily customer exception reporting through investigation, validation, and correction processing, escalating unusual items in a timely manner based on exception type to management, with appropriate recommendations where required.
A significant part of the role involves balancing and reconciling, on behalf of domestic branches, multiple business and product owners, and third-party vendors (such as ABM service providers and Symcor), all related suspense accounts, monthly balancing, and financial returns, including taking appropriate action for corrections or adjustments. The officer validates, maintains, and reports where required on a daily, monthly, quarterly, annual, and periodic basis, activities related to GL balances, ABM Centralized deposit/investigation, and AFT. They update the Customer Information System based on information received from customers, branches, business partners, and other units across Canada, while maintaining the confidentiality of customer information at all times. As a subject matter expert in Reconciliation, the Accounting Officer actively participates in consultations with partners for technology enhancements and takes initiative in identifying process enhancements that drive increased efficiencies within the unit, contributing to meeting the Bank’s regulatory and financial reporting requirements.
To succeed in this role, thorough knowledge of all reconciliation activities supported within the department is essential. Good knowledge of branch processing, including FFT, ABM balancing, Investment Platform, Investigations, IRIS, and corrections, is considered a significant asset. Demonstrated ability to learn multiple complex applications or good knowledge of RPM, FundServ, and CGI is also beneficial. Excellent knowledge of MS Office, particularly spreadsheet management, is required for daily tasks.
The ability to deal effectively with branch and customer complaints, referring to a Manager/Supervisor where necessary, is crucial to ensure resolution is obtained to the complete satisfaction of all parties involved, including the customer, the Bank, and the Reconciliation department. Demonstrated flexibility in a constantly changing environment, both procedural and automated, is important, requiring versatility and the ability to provide cover on several posts at different times and levels concurrently. Excellent communication skills, both written and verbal, are required to communicate effectively during investigation and reconciliation processes with multiple partners across the Bank, as well as with OFI and external partners, and to provide on-the-spot coaching to team members. Good time management skills are also necessary to effectively manage a workload that is subject to unpredictable spikes in volumes. Fluency in both French and English is explicitly required, as the successful candidate will work closely with head office groups operating primarily in English and serve an English-speaking clientele.
