VIP Cast Member - Cineplex, Ottawa

About this opportunity

Cineplex VIP Cinemas is changing the movie-going experience in an exciting and innovative manner. Featuring licensed lounges, luxurious reserved seats, and great food, Cineplex VIP Cinemas offers guests an exceptional service experience in an adults-only environment. Our well-stocked bar offers cocktails, martinis, beer and wine selections. Our diverse menu includes popular selection of appetizers, entrees and desserts. The wide variety of VIP food and drink contribute to Cineplex’s ranking as one of the top 15 food and beverage providers in Canada.

As a rapidly expanding area of Cineplex’s business, the Cineplex VIP Cinemas offers exciting food and beverage career opportunities for energetic, experienced individuals who are looking for growth and development in the food and beverage industry. Right now Cineplex is looking for dynamic VIP Cast Members. Cast Members in the VIP Lounge and auditoriums at Cineplex act as ambassadors for the VIP experience.

Day-to-day

Cast Members are responsible for positive guest interactions while serving guests in a friendly and efficient manner. At all times, they are expected to be attentive to our guest needs, making them feel welcome, comfortable, important and relaxed. They accept orders directly from guests, while preparing drinks for all service areas. Servers deliver food to guests, collect payment, operate the cash register and clean the auditoriums, lounge and washrooms in the VIP space.

• Enthusiastically receiving guests in the VIP lounge and auditoriums, engaging guests in friendly conversation; setting the tone for a personalized VIP experience, selling and up-selling food and drinks, maximizing tip potential
• Preparing the tables, laying out napkins and utensils, making sure the condiments are refilled, performing all other preparation tasks
• Serving food to guests seated in the lounge and auditoriums, as required (not limited to food, concessions, alcohol, beer and wine)
• Staying updated on current menu options, specialties and menu deviations; sharing in-depth menu expertise with guests to promote products and services available within the VIP Concept
• Washing glassware and utensils after each use; maintaining a clean, well-organized service area; performing basic cleaning tasks as needed or directed by the Managers
• Utilizing training from Smart Serve Ontario to determine if a guest has been over served alcohol

What you'll bring

• Positive, enthusiastic and professional attitude, and excellent communication skills
• Proven experience working as a server
• Superior understanding of hospitality and customer service and proven ability to deliver an exceptional Guest Experience
• Proven problem solving and quick thinking skills in fast-paced situations
• Math skills and computer literacy
• Knowledge of a second language is considered a plus
• Extended periods of time standing, walking, bending, carrying and assisting with bartending tasks
• A flexible schedule that includes evenings, weekends and holidays, especially the period between December 18th and January 1st
• Smart Serve Certification and being of legal age to serve alcohol in fully licensed venues is required for this role

Compensation and perks

Become part of our award-winning culture! Discover your next role at the heart of Canadian entertainment and media, that challenges you while offering flexibility and growth. Cineplex is an equal opportunity employer with a commitment to hiring and retaining a diverse workforce. We encourage and welcome applications from all intersectional walks of life.

• Pay Rate - $17.95 an hour
• Contract Ends - January 31st, 2027