VIP BOH Supervisor - Cineplex, Toronto

Role overview

Cineplex is seeking a VIP BOH Supervisor in Toronto for an administration career opportunity. This position involves managing back-of-house operations, supporting theatre standards, and coordinating cast members to deliver a top-tier experience.

Day-to-day

Managing and Leading the Team:

• Oversee VIP Menu standards, food safety and product quality.
• Review daily challenges of guest service to enhance operational execution.
• Coordinate cast responsibilities during shifts in the BOH area, including kitchen and dish pit.
• Coach, train and mentor cast members and provide in the moment feedback.
• Work closely with entire team, including the General Manager, sharing information openly to enhance learnings and problem solving on an on-going basis.
• Support FOH areas of operation, when required.
• Work towards their assigned theatre's metric goals by reviewing execution and recognizing success.
• Encourage high performance through on-going development of the Cast Members and Cast Leaders, drive continuous performance improvement-based observations of performance and discussions with salaried management.
• Monitor and provide to salaried management, observations regarding cast behavior and performance.
• Assist with the organization of and actively encourage participation in cast events.
• Initiate and maintain communication on an individual level as required to increase motivation, engagement and retention.
• Provide feedback regarding individuals with the potential for advancement in the Cast Member/VIP Cast Member career path.
• Actively participate in recruiting efforts to build a strong team.
• Conduct and participate in the facilitation of interviews and group interviews to hire new back of house employees.
• As required, escalate any issues with VIP Cast Members to salaried VIP management for resolution.

Managing the guest experience:

• Interact regularly with Guests to understand their expectations.
• Oversee the presentation of all food items prepared by the kitchen, to ensure Guest satisfaction.
• Maintain a high degree of visibility, professionalism and accessibility to Guests.
• Coach, cross-train and cross-utilize Cast to deliver optimum standards of service to our Guests.
• Deal swiftly and professionally with Guest concerns on all matters - with a focus on food service quality and presentation.
• Deliver high quality service in all areas.
• Conduct frequent walkthroughs using all building assessment tools.

Payroll controls:

• Ensure the theatre is staffed to meet business requirements and adjust as required

Health and Safety:

• Ensure all Health and Safety standards /procedures are being met
• Ensure ANY machinery or equipment are safe for both guests and employees, and locked out if necessary.
• Ensure employees receive training in the safe operation of their specific work tasks.
• Ensure all injuries and near misses are reported to the management team; submit incident reports as necessary.
• Oversee and ensure all cast are following the health and safety policy and guidelines

Administrative and Other duties:

• Effectively follows all Cineplex values, policies and procedures, while role modeling and practicing company culture
• Effectively executes promotions, rentals and other special events at the theatre from a culinary perspective.
• Support the operation of the theatre according to corporate standards.
• Provide feedback around the execution of the third-party contracts.
• Communicate theatre information upward, downward and across.
• As assigned, accountable for completing accurately all daily, weekly and monthly reports.
• Provide recommendations to increase revenues and efficiency or improve profitability in all areas of the business.
• Assist the theatre in achieving its budgetary requirements.
• Support in the execution of all corporate initiatives related to key business units such as, but not limited to, Media, Marketing and Merchandising.

Requirements

• Smart Serve Certification is required for this role.
• Being of legal age to serve alcohol in fully licensed venues is required for this role.

What's on offer

The wage for this position ranges from $20.95 to $22.10 CAD. Cineplex is an equal opportunity employer committed to a diverse workforce and providing accessible hiring processes.